Georgie O'Neill
Redlynch,QLD
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Gift Of The Gab Party Shop
11.2020 - 03.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Sales Assistant Team Member
Boost Juice
08.2017 - 01.2020
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Redlynch State College
Redlynch, QLD11.2020
Skills
- Customer Service Management
- New Hire Training
- Work Planning and Prioritization
- Staff Supervision
- Verbal and Written Communication
- Time Management
- Answering Customer Questions
- Attention to Detail
References
Blaise Ryder - Boost Juice Manager
0488972789
bazza_411@hotmail.com
Jade Kilpatrick - Gift of the Gab
0428300198
jadekilpatrick7@gmail.com
Timeline
Assistant Store Manager
Gift Of The Gab Party Shop
11.2020 - 03.2023
Sales Assistant Team Member
Boost Juice
08.2017 - 01.2020
High School Diploma -
Redlynch State College