Summary
Overview
Work History
Education
Skills
Certification
Skills Attributes
Volunteer Experience
References
Affiliations
Timeline
Generic

Georgie Patterson

Cloverlea,VIC

Summary

I am a friendly, enthusiastic, reliable individual seeking employment. I have over 14 years experience in veterinary clinical practice, where I excelled in leadership roles. I pride myself on my interpersonal skills, exemplary customer service and ability to build prosperous relationships. I am highly motivated, adaptable and quickly master new skills/and knowledge. My strong work ethic and ambitious personality mean I am pursuing a career where I can share my current skills and experience but also continue to develop my professional growth in a thriving, like-minded environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Veterinary Nurse/Head Veterinary Nurse

Baw Baw Paws Veterinary Clinic
Warragul, Victoria
01.2019 - 01.2024

Senior Veterinary Nurse/ Practice Manager

Maribyrnong Veterinary Clinic
Maidstone, Victoria
01.2010 - 01.2019
  • Managed inventory levels of medications, equipment and supplies.
  • Cared for hospitalised patients; monitored food intake and administered fluids as needed.
  • Supervised junior veterinary nurses and scheduled appointments.
  • Cleaned surgical instruments according to established protocols.
  • Handled administrative tasks related to veterinary services, such as scheduling appointments, ordering supplies and billing clients.
  • Asked probing questions to understand concerns, answer questions and give guidance.
  • Trained new staff members on proper techniques for handling animals safely.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Delivered excellent service to pet owners to drive repeat business.
  • Anesthetized animals and monitored anesthesia to foster compassionate care.
  • Used non-aggressive animal management to restrain animals during examinations or vaccinations.
  • Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
  • Kept abreast of new developments in veterinary medicine through continuing education courses.
  • Coordinated with other professionals in the veterinary field to ensure quality patient care.
  • Counseled owners on end-of-life decisions regarding their pets' health conditions.
  • Performed laboratory tests such as urinalysis, blood work and cytology
  • Provided humane euthanasia of animals when necessary in accordance with established protocols.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Maintained patient records including medical history, lab results and progress notes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Observed behavioral changes in animals that could indicate illness or injury.

Swimming Instructor/ Customer Service Officer

Harold Holt Swim Centre
Glen Iris, Victoria
01.2005 - 01.2010

CHIP program (Children of Higher Intellectual Potential)
01.2005 - 01.2006

Customer Service Officer

Kentucky Fried Chicken
Hastings, Victoria
01.2001 - 01.2002

Strapper/ Stable Hand

Lumiere Racing Stables
Somers, Victoria
01.1998 - 01.2002

Education

Nurse Nutritional Consultant Course -

Hill’s Pet Nutrition Australia
01.2018

Veterinary Nursing Consultation Intelligence workshop -

Crampton Consulting Group
01.2018

Customer Service Roadshow workshop -

Crampton Consulting Group
01.2016

Bachelor of Animal Science and Management -

The University of Melbourne
01.2009

VCE -

Korowa Anglican Girls’ School
01.2004

Skills

  • Efficient Time Management
  • Proactive Problem Solving
  • Pain Management Techniques
  • Critical Care Nursing
  • Medication Dispensing
  • Preventative Care
  • Dental Care
  • Emergency Care
  • Patient Monitoring
  • X-Ray Processing
  • Venipuncture
  • Medical Record-Keeping
  • Animal Handling
  • Anesthesia Administration
  • Patient Examination
  • Animal Restraint
  • Euthanasia Assistance
  • Nutritional Counseling
  • Vital Signs Monitoring
  • File Management
  • Meeting Coordination
  • Reception Area Maintenance
  • Scheduling
  • Post Operative Care
  • Client Communication
  • Documentation and Reporting
  • Staff Management
  • Meticulous and Organized
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Positive and Professional

Certification

Australian Manual Drivers Licence

CPR certified, 2024-01

Working With Children Check

Skills Attributes

  • Cleaning duties, Hospital grade cleaning, Infectious disease cleaning protocols, Sweeping/vacuuming/mopping daily
  • Customer service, Answering phones, Booking appointments, Dealing with enquiries, Customer conflict management, Money handling, End of day/week reconciliation and generating financial reports
  • Senior Veterinary Nursing skills, Patient admission/discharge, Reception duties, including filing, scanning, and other basic administrative duties, Phone triage, Triage and emergency response, Patient follow up calls, Providing client/patient communication, Booking appointments, Basic animal handling and restraint, Aggressive cat restraint, Anaesthetic monitoring, Induction/ intubation, Surgical preparation, Intravenous catheterisation, Phlebotomy, Dental prophylaxis, Radiography, Running puppy pre-school, Managing kitten adoption program, Liaising with industry specific company representatives, Product ordering and stock control, Cattery management; bookings/cleaning and care for boarders
  • Management/leadership skills, Rostering, Managing and supervising staff in their rolls, Managing daily schedules, Hiring/staff selection process, Conducting fortnightly meetings, Providing staff feedback, Co-conducting annual performance reviews, Mentoring and training of junior/inexperienced staff, Managing debt recovery and payment plans

Volunteer Experience

  • Malvern Veterinary Hospital, 547 Dandenong Road, Armadale, Victoria, 3143, May 2002 (1 week)
  • The Lost Dogs’ Home, 2 Gracie Street, North Melbourne, Victoria, 3015, January 2007 (4 weeks)
  • Connor’s Racing Stables, Kambrook Street, Caulfield North, Victoria, 3161, June 2007 (2 weeks)
  • Mitta Park Dairy Farm, 2517 Yabba Road, Tallangatta, Victoria, 3700, December 2007 (4 weeks)

References

  • Dr Alison McLean, 0458214026, alisonjanemclean@gmail.com, Veterinary Referral Hospital- Dandenong, 36 Lonsdale Street, Dandenong, Victoria, 3175
  • Renee Howlett, 0447673915, renee.howlett@cenversa.com.au, Cenvet Victoria and South Australia, 5 Business Park Drive, Lynbrook, Victoria, 3975
  • Dr Danni Marchi, 0404857169, dannimarchi@hotmail.com
  • Dr Arden Woodford, 0408 967 767

Affiliations

  • Gardening
  • Nature walks
  • Spending quality time with loved ones
  • Art
  • Theatre
  • Live Music
  • Lawn Bowls
  • Horse Riding

Timeline

Senior Veterinary Nurse/Head Veterinary Nurse

Baw Baw Paws Veterinary Clinic
01.2019 - 01.2024

Senior Veterinary Nurse/ Practice Manager

Maribyrnong Veterinary Clinic
01.2010 - 01.2019

Swimming Instructor/ Customer Service Officer

Harold Holt Swim Centre
01.2005 - 01.2010

CHIP program (Children of Higher Intellectual Potential)
01.2005 - 01.2006

Customer Service Officer

Kentucky Fried Chicken
01.2001 - 01.2002

Strapper/ Stable Hand

Lumiere Racing Stables
01.1998 - 01.2002

Nurse Nutritional Consultant Course -

Hill’s Pet Nutrition Australia

Veterinary Nursing Consultation Intelligence workshop -

Crampton Consulting Group

Customer Service Roadshow workshop -

Crampton Consulting Group

Bachelor of Animal Science and Management -

The University of Melbourne

VCE -

Korowa Anglican Girls’ School

Australian Manual Drivers Licence

CPR certified, 2024-01

Working With Children Check

Georgie Patterson