Georgie Peck
Newtown,VIC
Summary
Dedicated to providing highest level of service to to both internal and external stakeholders. A strong team player with exceptional organisational skills. Ability to to work autonomously with minimal direction. Demonstrated capability to handle multiple projects simultaneously with a high degree of accuracy. Highly motivated individual with strong problem-solving and customer service skills.
Overview
4
4
years of professional experience
Work History
Bar and Restaurant Manager
Limeburners Bar And Restaurant
11.2020 - Current
- Foster a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
- Effectively manage all administration procedures including payroll and timekeeping, and paperwork for new hires.
- Highly competent technical skills across a wide range of computer programs and software.
- Hiring and training of staff including performance management procedures to ensure adherence with workplace safety and law.
- Resolve customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Streamline operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Launch successful promotions in collaboration with the marketing team, driving increased sales and customer engagement.
- Manage inventory control processes for reduced waste and optimized profit margins.
- Establish strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
Customer Service Cashier and Barista
The Fresh Food Merchant
01.2020 - 12.2020
- Maintain an extremely organized workspace, promoting a welcoming environment for customers.
- Handle high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Process customer orders and accurately handled payment transactions.
- Improve sales by carefully capturing customer requests and created personalized, delicious beverages.
- Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Manage time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Clean counters, machines, utensils, and seating areas daily.
Education
Bachelor of Arts - Psychology
Deakin University
Geelong, VICHigh School Diploma -
Sacred Heart College, Geelong
Newtown, VICSkills
- Employee Training
- Staff Management
- Guest satisfaction
- Customer Engagement
- Menu development
- Passion for customer satisfaction
- Customer Engagement
Additional Information
REFERENCES
John Huges (Former Manager of Limeburners Bar)
M: 0408 100 438
Nicole Noonan (Owner of Limeburners Bar)
M: 0412 557 23
Add personal reference- St Marys
Timeline
Bar and Restaurant Manager
Limeburners Bar And Restaurant
11.2020 - Current
Customer Service Cashier and Barista
The Fresh Food Merchant
01.2020 - 12.2020
Bachelor of Arts - Psychology
Deakin University
High School Diploma -
Sacred Heart College, Geelong
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