Georgie Richards
South Melbourne ,VIC
Summary
Hardworking and passionate person with strong organizational and social skills. Efficient worker wanting to always improve and gain further knowledge.
With currently Studying a Bachelor of Laws, I am wanting to expanding my legal knowledge and eager to gain practical experience. With a strong work ethic and a genuine enthusiasm for the law, I am determined to embark on a career path that allows me to make a meaningful impact while continually expanding my skills and expertise.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
Hilton
12.2023 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Corporate Sales / Customer Service
Gourmet Brands / The Gourmet Pantry
11.2019 - 03.2024
- Improved customer satisfaction ratings by addressing and resolving complex corporate inquiries.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated account information to maintain customer records.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Guest Service Agent
Hilton
04.2022 - 12.2023
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Coordinated transportation arrangements for guests, including airport pick-ups and drop-offs as needed.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Life Guard
Lifesaving Victoria
12.2020 - 01.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
2IC Manager
Coles Click And Collect
08.2020 - 02.2021
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Rostering and scheduling staff
Education
Bachelor Of Law -
Deakin University
Melbourne, VICThe Geelong College
Skills
- Effective Planning
- Critical Thinking
- Organised
- Hardworking
- Efficient learner
- First Aid
- Bronze medallion SLS
- Kids Plus volunteer
- Lifesaving Victoria volunteer
- CPR
Timeline
Front Office Supervisor
Hilton
12.2023 - Current
Guest Service Agent
Hilton
04.2022 - 12.2023
Life Guard
Lifesaving Victoria
12.2020 - 01.2022
2IC Manager
Coles Click And Collect
08.2020 - 02.2021
Corporate Sales / Customer Service
Gourmet Brands / The Gourmet Pantry
11.2019 - 03.2024
Bachelor Of Law -
Deakin University
The Geelong College
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