Summary
Overview
Work History
Education
Skills
Timeline
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Georgie Touzel

Georgie Touzel

Summary

Experienced with building strong client relationships and identifying appropriate health insurance solutions. Utilizes effective communication and strategic planning to meet customer needs and ensure satisfaction. Track record of leveraging problem-solving skills and industry knowledge to drive successful outcomes.

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Overview

5
5
years of professional experience

Work History

Health Insurance Agent

TTEC
02.2025 - Current
  • Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Consistently exceeded sales targets by thoroughly understanding each client''s unique needs and providing tailored solutions.
  • Simplified enrollment process for clients, leading to higher conversion rates from initial consultations.
  • Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.

Support Worker

MEDITECH
01.2023 - 07.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

AIN

Brisbane Water Private Hospital
07.2023 - 06.2024
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Customer Service Cashier

Coles Supermarket
02.2021 - 07.2023
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.

Education

High School Diploma -

Erina High
Erina, NSW
11-2022

Skills

  • Policy analysis
  • Health insurance
  • Negotiation
  • Problem-solving
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills

Timeline

Health Insurance Agent

TTEC
02.2025 - Current

AIN

Brisbane Water Private Hospital
07.2023 - 06.2024

Support Worker

MEDITECH
01.2023 - 07.2024

Customer Service Cashier

Coles Supermarket
02.2021 - 07.2023

High School Diploma -

Erina High

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Georgie Touzel