GEORGIE TSOLACOS
Bundoora
Summary
With a background in the food industry from 2017-2018 and subsequent experience in retail where I consistently delivered exceptional customer service from 2018-2021, I have transitioned into a successful role as an education support worker since 2022. Currently seeking a new opportunity with the Australian Border Force, I offer an outgoing personality that would greatly contribute to the workplace. My enthusiasm, strong work ethic, and reliability have been honed through four years of customer service experience in previous roles, complemented by two years of valuable education support experience.
Overview
7
7
years of professional experience
Work History
Education Support Worker
Reservoir East Primary School
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Retail Worker
KMART
07.2018 - 11.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered incoming calls and emails to provide product information, features and benefits.
Food Service Worker
KFC Restaurant
06.2017 - 03.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
Education
High School Diploma -
St John's College
Preston, VIC10-2019
Certificate III - Education Support
Melbourne Polytechnic
Melbourne, VIC12-2021
Skills
- Computer skills
- Communication skills
- Social skills
- Literacy skills
- Leadership
- Time management
- Organization and time management
- Problem resolution
- Customer service
- Calm under pressure
- Active listening
- Flexible, adaptable and responsible
Languages
English
Native or Bilingual
Greek
Full Professional
Awards
- Year 6 St. John School captain, 2013
- Year 7 Social Community award, 2014
- Year 8 Excellence award in English Language 2015
- Year 8 Student Representative Council 2015
- Year 9 Excellence award in Humanities 2016
- Year 10 Most improved in Legal Studies 2017
- Year 11 Excellence in Business Management 2018
- Year 12 La Trobe Aspire Program 2019
- Year 12 Acknowledgement in completing 13 years of schooling 2019
References
- Agatha Anamourlis, High School Teacher, Trinity Grammar, 0402 228 331
- John Vasiliou, Construction Manager, Hansons, 0408005004
- Angie Terzino, Owner of Solid Rok Construction, 0412 785 788
Hobbies and Interests
- Physical Activity ( walking, basketball, football )
- Spending time with family and friends
- Reading
- Listening to music
- Attending cultural events
- Volunteering
- Travelling
- Learning the Greek language and history
- Helping the less fortunate
- Going on cruises by boats/ships or long car journeys
Personal Information
Date of Birth: 22/05/2001
Timeline
Education Support Worker
Reservoir East Primary School
03.2022 - Current
Retail Worker
KMART
07.2018 - 11.2021
Food Service Worker
KFC Restaurant
06.2017 - 03.2018
High School Diploma -
St John's College
Certificate III - Education Support
Melbourne Polytechnic
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