Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Georgina Bradwell

Broadbeach

Summary

Results-driven Group and Parts Claims Specialist with extensive expertise in managing claims and optimizing parts operations across diverse automotive brands. Strong commitment to process improvement, quality assurance, and team leadership, complemented by proficiency in inventory control and customer service. Passionate about enhancing workflow efficiency and cultivating positive supplier relationships through innovative problem-solving and effective communication. Proven track record in resolving complex claims efficiently, analyzing data to identify discrepancies, and delivering solutions that drive positive outcomes while ensuring compliance and accuracy.

Overview

12
12
years of professional experience

Work History

Group Part Claims Specialist

Frizelle Sunshine Automotive
08.2023 - Current
  • Managing submissions of claims related to discrepancies in parts received such as transit damage, short or over supply, picking errors & receiving other dealer parts across 12 vehicle manufacturer brands the company houses in it's trade parts warehouse, ensuring accurate resolutions that minimized operational delays and upheld supplier relationships.
  • Charging out & supplying all accessories required to our pre delivery department for fitment. Streamlining accessory supply processes for pre-delivery fitting, enhancing workflow efficiency and reducing turnaround time.
  • Restocking and crediting all parts returned to warehouse by our trade customers.
  • Organising returns of special order parts not held in stock by the dealer back to the manufacturer for reimbursement.
  • Assisting our warehouse teams with parts receipting, picking & packing, stock management, and minor freight requests.
  • Implemented quality control measures that reduced claim errors and increased satisfaction rates.
  • Prepared detailed reports for management, highlighting key performance metrics and insights.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Maintaining a detailed excel spreadsheet/ledger of all claim details to track pending, approved, paid and rejected claims.

Warranty Manager

Pickering Automotive Group
01.2023 - 08.2023
  • Liaising and working across both service departments in Southport and Tweed to manage warranty claiming requirements for MG, GWM, Haval and Nissan.
  • Developed training modules for staff on warranty process improvements and best practises when information was scarce from manufacturers to further assist my teams in understanding the brand requirements and variances across all brands.
  • Maintaining respectable relationships with manufacturer representatives aiding our service departments.
  • Ensure compliance with brand-specific warranty guidelines by coordinating closely with workshop staff and maintaining auditable standards.
  • Oversee warranty parts retention, storage, and returns, while staying up to date with manufacturer bulletins.
  • Lead audit preparation by managing documentation and parts tracking.
  • Trained new staff in warranty guidelines relative to their roles, tailoring their onboarding to ensure smooth role transitions.
  • Gained cross-functional knowledge in mechanics, sales, and pre-delivery processes, enhancing the efficiency and impact of my role.

Warranty Clerk

Frizelle Sunshine Automotive
03.2019 - 12.2022
  • Liaise with manufacturers including Ford, Kia, Renault, Volvo, and Hyundai to manage all warranty-related claims, submissions, and approvals, including goodwill prior work (PWA) requests.
  • Ensure compliance with brand-specific warranty guidelines by coordinating closely with workshop staff and maintaining auditable standards.
  • Lead audit preparation by managing documentation and parts tracking.
  • Cross trained multiple staff members to ensure staff cover accuracy and efficiency when short staffing arose.
  • Maintained a detailed excel spreadsheet/ledger of all claim details to track pending, approved, paid and rejected claims.
  • organised parts returns to manufacturers upon request.

Financial Administrator / Customer Care

Blair Wright Group Collision Repair
10.2017 - 02.2019
  • Post repair work, going through provided repair photos to evaluate the value of repair work against the given insurance quote and make sure that each value charge is accounted for.
  • Coordinating with insurance about insurance value authority using online systems ORM/IAG, Pnet, and with the companies that aren’t on those two systems via email.
  • Corresponding with parts suppliers when a part is needing to be returned for a credit or if a repair credit allowance is needed.
  • Communicating with various sublet companies to obtain tax invoices for services rendered.
  • Answering phones, booking customer’s repair jobs, ordering parts via a PartsTrader System, managing reception when customers come in for assessments.
  • Striving to exceed monthly budget targets.

Barista & Wait Staff

Smith the Grocer
03.2017 - 10.2017
  • Making and serving coffee to customers, meeting customer’s needs and ensuring customer satisfaction.
  • Coordinating food preparation and delivery.
  • Clearing out dishes from FOH and keeping it clean and presentable for peak times.
  • Using POS system to process customer’s food and drink orders efficiently.
  • Maintaining knowledge of regular customer’s allergies and preferred coffee and food order to provide a more personally tailored service.

Retail Assistant

Wittner Shoes
12.2016 - 03.2017
  • Meeting sales targets, assisting customers with shoe selection, store maintenance, back room stock maintenance and organization.
  • Providing extensive customer service.
  • Using POS system to process customer’s purchases and in store loyalty/rewards programme.

Salon Support

Penny Black Hairdressing
10.2016 - 12.2016
  • Maintaining the cleanliness and order of the salon.
  • Managing the flow of clients between Hair Stylists.
  • Washing client’s hair, reception, and greeting and welcoming clients.

Shift Manager & Barista

Fuwa Café
09.2014 - 11.2016
  • Making and serving coffee to customers, meeting customer’s needs and ensuring customer satisfaction.
  • Managing shifts when the owner was unavailable, delegating tasks to other team members.
  • Cleaning and preparing the café for peak times.

Checkout Operator & Café Barista

New World at Tawa
03.2014 - 09.2014
  • Customer service, cash handling, experience in reaching individual goals, working in a fast paced environment.
  • Scanning and packing grocery items, facing grocery product on shop floor.
  • Working as part of a team, serving and making coffees.

Education

Wellington Institute of Technology
Wellington, New Zealand
01.2016

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Saint Mary's College
01.2013

Skills

  • Reliable and well organized with a keen eye for detail
  • Self starter who is people and results orientated with excellent communication skills
  • Display emotional intelligence and empathy in dealing with many different working personalities
  • Highly value time management and task prioritizing based on urgency & efficiency of task
  • Data entry skills utilised daily to track work completed & work still to be finalised
  • Uses critical thinking to problem solve time sensitive issues in a logical manor to create the most efficient process to safely resolve issue

Accomplishments

  • Weltec Photographic Hairdressing Competition Winner 2016
  • Gravity Coffee Barista Training 2014
  • NCEA Achievement Level 3 2013

Timeline

Group Part Claims Specialist

Frizelle Sunshine Automotive
08.2023 - Current

Warranty Manager

Pickering Automotive Group
01.2023 - 08.2023

Warranty Clerk

Frizelle Sunshine Automotive
03.2019 - 12.2022

Financial Administrator / Customer Care

Blair Wright Group Collision Repair
10.2017 - 02.2019

Barista & Wait Staff

Smith the Grocer
03.2017 - 10.2017

Retail Assistant

Wittner Shoes
12.2016 - 03.2017

Salon Support

Penny Black Hairdressing
10.2016 - 12.2016

Shift Manager & Barista

Fuwa Café
09.2014 - 11.2016

Checkout Operator & Café Barista

New World at Tawa
03.2014 - 09.2014

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Saint Mary's College

Wellington Institute of Technology

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Georgina Bradwell