Adept at streamlining front desk operations, I significantly enhanced patient reception management and billing efficiency at Burslem Medical Centre. I have a bubbly and friendly personality and pride myself in being able to form connections with patients and making them feel at ease. Exceptional experience and skills in using Best Practice, HICAPS & TYRO. Renowned for fostering patient relations and training new staff, I excel in high-pressure environments.
As well as doing medical reception, I also created the fortnightly rosters for the front desk, followed up on outstanding accounts, sent claims for private insurances and then paid them off once remittances were received, created invoices for doctors reports as well as going through Medicare batches. I have also interviewed people for front desk and trained them accordingly to suit that role .
Served as a medical receptionist at Burslem Medical Centre from June 2022, building on prior experience at Granada Medical Practice.
Performed administrative tasks including appointment scheduling, billing processes for insurance companies such as Allianz, Medibank and CBHS. Lastly I handled sending and receiving faxes and emails as well as using Bulk document import for scanning correspondence into doctors inboxes.
Served as a medical receptionist at Granada Medical Centre.
Performed administrative tasks including appointment scheduling, opening/closing of the practice, stocked doctors trays and general tidy up of their rooms. Handled receiving and sending of faxes and emails and lastly using Bulk document import for scanning purposes.