Summary
Overview
Work History
Skills
Achievements
Interests
Timeline
Generic

Georgina Clarkson

Launceston,TAS

Summary

I am a dedicated and passionate Quality and Administration specialist with 15 years of experience. I am seeking an opportunity in the health and community services sector to be part of a customer and community-focused, collaborative team environment.

I am detail-oriented with a passion for customer service and experience, data quality and integrity, and I have a keen interest in platforms and processes.

I am organised and dependable, successfully managing multiple priorities with a cheerful outlook. I am willing to take on added responsibilities to meet team goals and have experience in fast-paced, high-pressure environments

Overview

18
18
years of professional experience

Work History

Quality Assurance Consultant

IAG Insurance
10.2020 - Current

Quality Assurance Consultant

IAG Insurance
04.2014 - 10.2020
  • Maintained energy and enthusiasm and proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Compiled data and reviewed information for accuracy prior to input.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Provided Audit Platform (eTAP) training to managers and frontline staff.
  • Onboarding of new business areas to the eTAP Platform to replace manual Excel and Database auditing tools. Including platform brand development and administration.
  • Created supporting documentation for internal process and procedures.
  • Developed and updated manuals and technical documentation used by quality assurance team.
  • Created various Excel documents to assist with analysing data and presenting key information to stakeholders.
  • Developed monthly, quarterly, and ad-hoc insights reports for leadership teams to display Quality Assurance results.
  • Researched new tools and technologies for potential use by quality assurance team.


Commercial Underwriter

CGU Insurance
12.2012 - 04.2014
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Offered friendly and efficient service to Broker Partners, managed challenging situations with ease.
  • Managed policy renewals, new business quotations, endorsements, and cancellation requests.
  • High volume and fast paced processing of all transaction types in Policy Management Systems.
  • Provided prominent level of assistance to Senior Underwriters and Broker Relationship Managers.
  • Supported review, acceptance, or denial of new or renewal business by providing second level review for Assistant Underwriters.
  • Evaluated loss ratio, occupations and various other factors when making underwriting decisions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and in fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.

Assistant Underwriter

CGU Insurance
05.2010 - 11.2012
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Copied, logged, and scanned supporting documentation and placed all information in client files.
  • Work queue management, allocation of incoming tasks to underwriting team.
  • High volume and fast paced processing of all transaction types in Policy Management Systems.
  • Provided high level of assistance to Underwriters and Account Managers by helping with policy renewal preparation and rating of new business opportunities.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Offered friendly and efficient service to Broker Partners, managed challenging situations with ease.

Sales Assistant

Cycleworld
01.2007 - 05.2010
  • Demonstrated exceptional interpersonal skills when dealing with diverse customers from various backgrounds or levels of experience in motorcycling.
  • Provided outstanding customer service by addressing concerns, answering questions, and ensuring a positive overall experience.
  • Completed registration paperwork, insurance and sales documentation.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.

Skills

  • Excellent verbal, written, and interpersonal communication skills
  • Strong organisational and time management abilities
  • Internal and external stakeholder management
  • Proficient in MS Office Suite
  • High attention to detail
  • Self-motivated, reliable, and adaptable
  • File and record management
  • Quality assurance and issue identification
  • Risk evaluations and analysis
  • Continuous improvement planning and reporting
  • Process improvement and documentation
  • Data integrity, analysis, entry, and maintenance
  • Insights and analysis reporting

Achievements

2024 - Quality Assurance Framework development and embedment

2023 - Quality Listening Audit Activity development and embedment

2015 - QA representative and support on Policy Migration following large business acquisition

2014 - SME and support for Management Operation Systems, process mapping project


Interests

  • Personal Development and Self-Improvement
  • Passionate about physical, mental and emotional health and wellness
  • Camping, road trips and outdoor recreation
  • Gardening, growing fruits, vegetables, and flowers
  • Volunteering and community initiatives
  • Reading
  • Family time, adventures and quality time with my 2 wonderful children

Timeline

Quality Assurance Consultant

IAG Insurance
10.2020 - Current

Quality Assurance Consultant

IAG Insurance
04.2014 - 10.2020

Commercial Underwriter

CGU Insurance
12.2012 - 04.2014

Assistant Underwriter

CGU Insurance
05.2010 - 11.2012

Sales Assistant

Cycleworld
01.2007 - 05.2010

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Georgina Clarkson