Georgina Knight
South Yarra,Australia
Summary
Dedicated and highly motivated professional eager to tackle new challenges. Known for a strong work ethic, adaptability, and outstanding interpersonal skills. Proven ability to excel independently and rapidly acquire new skills. Experienced in dynamic settings, adept at adapting to sudden changes. Thrives under pressure, consistently delivering high-quality work with efficiency. Attentive and personable, skilled in managing phone calls, calendars, and schedules. Organised and committed, with experience in administrative roles and providing exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Loyalty Sales Consultant
Accor Plus
06.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
Front of House Staff
Askal
02.2024 - Current
- Tracked inventory of supplies and communicated needs to management team.
- Resolved customer complaints promptly and professionally.
- Processed customer payments accurately and efficiently.
- Followed up with customers after their meal to ensure satisfaction.
Front of House Staff
Crusaders Lawn Bowls Club
01.2020 - 06.2023
- Replenished condiments and other dining supplies as needed throughout shift.
- Adhered to company policies regarding dress code, break times.
- Assigned duties to busboys or other front of house staff members as needed.
- Performed opening and closing duties as assigned by management staff.
Receptionist and Administrative Assistant
Direct Sourcing Solutions
09.2021 - 05.2023
- Enhanced the effectiveness of customer service surveys by optimising their ability to gauge client satisfaction.
- Engaged with clients directly, arranging meetings and collecting feedback to strengthen customer support.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained a neat reception area by organising materials and tidying up furniture.
Education
B.A., Media Communications -
Monash University
06-2027
B.Sc., Marketing -
Monash University
06-2027
High School Diploma -
Noblesse International School
Philippines05-2023
Skills
- Scheduling
- File Management
- Project Coordination
- Customer Service
- Problem-solving skills
- Time management abilities
- Word Processing
- Analytical Thinking
- Phone and Email Etiquette
- Fluent in English and Tagalog
- Conversational Mandarin
Certification
- RSA Victoria
- Red Cross Affiliate
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Limited
Interests
Theatre, Music, Volleyball, Tennis
Timeline
Customer Loyalty Sales Consultant
Accor Plus
06.2024 - Current
Front of House Staff
Askal
02.2024 - Current
Receptionist and Administrative Assistant
Direct Sourcing Solutions
09.2021 - 05.2023
Front of House Staff
Crusaders Lawn Bowls Club
01.2020 - 06.2023
B.A., Media Communications -
Monash University
B.Sc., Marketing -
Monash University
High School Diploma -
Noblesse International School
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