Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Georgina Liseenco

Sydney,NSW

Summary

Adaptive and detail-oriented leader with extensive experience in implementing and optimising processes, improving operational performance and fostering a collaborative and supportive team culture. Informed by my studies in applied psychology and counselling, my approach to leadership is shaped by an understanding of human behaviour.

Overview

10
10
years of professional experience

Work History

Specialised Support Team Leader

Hireup
02.2022 - Current
  • Managed a team of Coordinators and Administrators, including recruitment, training, performance management and day to day operations.
  • Monitored KPIs and delivered weekly progress reports to management, highlighting key successes and areas for improvement.
  • Implemented standard operating procedures (which comply with NDIS regulations) to provide standardised instructions and increase the accuracy of the teams work.
  • Worked with the Complex Support Leadership team in collaboration with other stakeholders to optimise the clients registration journey.
  • Supported the business in external audits.

Onboarding and Compliance Team Leader

Hireup
06.2019 - 02.2022
  • Managed the day to day operations for the Onboarding and Compliance Team including recruitment, rostering, facilitating team meetings, and managing escalations.
  • Enhanced team productivity by 20% by implementing efficient work processes and introducing individual and team KPIs.
  • Supported individual team members growth and development through intentional coaching sessions.
  • Adapted compliance processes to adhere to Covid-19 restrictions.

Training Lead

Hireup
02.2019 - 06.2019
  • Responsible for recruitment, including reviewing resumes, interviewing candidates and drafting offer letters.
  • Designed and implemented an induction program for new starters, resulting in standardised training and a faster time to proficiency within their role.
  • Scheduled and facilitated induction training for new staff and ongoing refresher trainings for existing staff.
  • Collaborated with management to identify specific employee development needs and tailor training materials accordingly.

Onboarding Administrator

Hireup
05.2018 - 02.2019
  • Reviewed applications of prospective Support Workers, including screening, verifying, completing reference checks and conducting induction phone calls.
  • Supported NDIS participants through the account set up and onboarding process by reviewing their accounts and inducting them onto the platform via phone and email.
  • Developed knowledge of NDIS and SCHADS award compliance regulations across all of Australia.

Patient Navigator

Chris O'Brien Lifehouse
12.2015 - 05.2018

Clinic Receptionist and Switchboard Operator

Chris O'Brien Lifehouse
02.2015 - 12.2015

Human Resources Assistant

Kemp Strang Lawyers
02.2014 - 02.2015

Education

Graduate Diploma In Counselling -

Australian College of Applied Psychology
Sydney, NSW
2017

Bachelor of Arts - Applied Psychology And Social Justice

University of Notre Dame Australia
Sydney, NSW
2013

Skills

  • People Leadership
  • Operations
  • Scaling up teams
  • Process Improvement
  • Change Management
  • Coaching

References

Available upon request

Timeline

Specialised Support Team Leader

Hireup
02.2022 - Current

Onboarding and Compliance Team Leader

Hireup
06.2019 - 02.2022

Training Lead

Hireup
02.2019 - 06.2019

Onboarding Administrator

Hireup
05.2018 - 02.2019

Patient Navigator

Chris O'Brien Lifehouse
12.2015 - 05.2018

Clinic Receptionist and Switchboard Operator

Chris O'Brien Lifehouse
02.2015 - 12.2015

Human Resources Assistant

Kemp Strang Lawyers
02.2014 - 02.2015

Graduate Diploma In Counselling -

Australian College of Applied Psychology

Bachelor of Arts - Applied Psychology And Social Justice

University of Notre Dame Australia

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Georgina Liseenco