Georgina Mary Hann

• Received XR Extreme Reach Outstanding Employee Award
  October 2023
• Honored with XR Extreme Reach Outstanding Employee Award
  May 2019
• Contributed to XR Extreme Reach Outstanding Team Award
  December 2018
• Completed Astra Women in Television Mentoring Program
  January 2017

Customer-Centric Customer Success Manager with over 15 years of diverse experience in technology, media & production, and professional services. At XR Extreme Reach, consistently enhanced customer satisfaction and ensured clients achieved their goals through tailored, account-focused management and strategies. Trusted by SMBs, enterprises, and C-suite executives for building strong, enduring relationships and facilitating the seamless adoption of products and services. Proficient in leveraging technology platforms to document and communicate customer needs, collaborating with business leaders to identify account expansion and sales opportunities, and maintaining meaningful interactions with all stakeholders. Adept at leading cross-functional teams to prioritise customer objectives, exceed client expectations, and sustain high levels of satisfaction. Successfully implemented strategies that increased client retention to 98% annually, empowered customers through customised training programs, and drove sustainable business growth for both employers and clients. A passionate and strategic leader committed to fostering exceptional customer experiences, making every interaction invaluable to clients and enhancing organisational success.

• Customer Contact Week Events
• Salesforce Customer Success Events
• Customer Success Collective Membership
• The Customer Show Events
• Customer Success Festival Australia Events

• Georgie Charlish - Managing Director ANZ at XR Extreme Reach Date: July 29, 2019 "Georgi has been a wonderful asset and addition to the XR Extreme Reach business. Georgi has a wealth of experience and knowledge in TV, Radio, and Digital media. Georgi’s customer service is 'best in class' and has supported XR Extreme Reach customers who are some of Australia’s biggest Advertising Agencies and Brands. I have no hesitation in recommending Georgi for her next role. She is a true professional with a great positive attitude."

• Jordayna McDowell - Senior Account Manager at Microsoft Date: May 17, 2019: "I would highly recommend Georgina to any employer. Georgi is a smart, conscientious and caring team leader. She is skilled at managing complex business processes and operations as well as maintaining strong client relationships. Her client care always went above and beyond. She is a pleasure to work with and was a great asset to the business here at XR Extreme Reach."

• Jared Ben - Global Head Partnerships at CANVA Date: June 8, 2020: "In my time working with Georgi, I have always found her to be a pragmatic, organised, and detail-oriented coordinator. She has an innate ability to streamline production processes, ask the right questions, and provide timely solutions. 10/10 for service, would happily recommend."

• Matt Parslow - Senior Producer at Fox Sports Date: June 7, 2020: "During my time working with Georgi at Fox Sports, I found her to be extremely enthusiastic and most helpful, despite the demands placed upon her as broadcast graphics coordinator. As Producer of the Back Page, on occasions, we required some last-minute, unscheduled graphics which Georgi kindly did herself, to a high standard, outside of her own time to help lessen the load of her busy colleagues. On top of this, Georgi's easy-going nature made her a pleasure to work with. She is reliable and helped ensure our graphic requirements were fulfilled promptly and with minimal fuss."

• Andrew Thomas - Regional Sales Manager at Hyundai Motor Company Australia Date: June 12, 2019:"Georgina is someone who I have had the pleasure of working with for the past 12 months. She is the driving force in our Client Services team and assists the majority of our top tier clients throughout their ordering process with XR Extreme Reach. She is calm, collected and leads her team well even in tough situations."

• Harriet Murray - Senior Account Manager at Bashful Date: June 12, 2019:"Ridiculously efficient is the phrase that comes to mind when I think about Georgi. I had the pleasure of working very closely with Georgi and I could not fault her in any way; she was always willing to lend a helping hand and would go out of her way to help me with the toughest clients effortlessly. No matter how hard the job or task was, she would always take it on with a positive vibe. Georgi would be an asset to any company and I am grateful for the time we got to work with each other!"