Georgina Ratajczyk
Redcliffe,QLD
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
28
28
years of professional experience
Work History
Administration Officer
Queensland Health - Prison Mental Health Service
2006.01 - 2023.10
- Managed data collected from Clinicians to secure information using CIMHA.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Entered and maintained departmental records in company database.
- Managed team petty cash, purchase orders and account transactions.
- Maintained high levels of organisation within the office through regular supply inventory checks and proactive restocking efforts.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Created, prepared, and delivered reports to various departments.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organisational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
Dog Groomer
Self Employed Services
1995.07 - 2005.12
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Monitored animals for behavioral problems and signs of health issues.
- Initiated promotional events within community, increasing brand visibility and attracting new customers.
- Maintained clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Regularly attended training workshops to further hone skills in advanced grooming techniques and specialized services for exotic breeds.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Mitchelton State High School
Mitchelton, QLDNo Degree - Justice of Peace (Qualified)
Bundamba TAFE
Bundamba, QLD06.1995
A/Diploma Business, Administration & Office Skills -
Bundamba TAFE
Bundamba, QLD01.1990
Skills
- Documentation and Recordkeeping
- Meeting facilitation
- Document Control
- Supplies Ordering
- Account Reconciliation
- Administrative Support
- Customer Relations
- Personable and Approachable
- Customer Service
- Office Administration
- Information Management
Timeline
Administration Officer
Queensland Health - Prison Mental Health Service
2006.01 - 2023.10
Dog Groomer
Self Employed Services
1995.07 - 2005.12
High School Diploma -
Mitchelton State High School
No Degree - Justice of Peace (Qualified)
Bundamba TAFE
A/Diploma Business, Administration & Office Skills -
Bundamba TAFE
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