Georgina Smith
Caboolture,QLD
Summary
Proven leader with extensive experience in restaurant management, notably with Guzman Y Gomez, where I elevated service quality and efficiency. Expert in team management and customer engagement, I excel in driving performance improvements and resolving complaints effectively. Skilled in inventory control, I foster a positive and adaptable work environment, enhancing staff productivity and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Guzman Y Gomez
Morayfield, QLD
07.2022 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Shift Manager
McDonald's
Elimbah, QLD
09.2017 - 06.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Cert III + Cert IIII - Health And Fitness
Fitness Education Online
Tertiary Preparation - Chemical Physics
University of The Sunshine Coast
Sunshine Coast, QLD02.2021
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Organization and prioritization
- Complaint resolution
- Adaptable
Languages
Spanish
Professional Working
Timeline
Restaurant Manager
Guzman Y Gomez
07.2022 - 02.2023
Shift Manager
McDonald's
09.2017 - 06.2022
Cert III + Cert IIII - Health And Fitness
Fitness Education Online
Tertiary Preparation - Chemical Physics
University of The Sunshine Coast