Summary
Overview
Work History
Skills
Timeline
Generic

Georgina Spackman

Officer,VIC

Summary

Driven and professional with a proven track record at Big W, excelling in customer satisfaction and team leadership. Demonstrates exceptional verbal communication, ensuring efficient problem-solving and positive customer engagement. Skilled in merchandising, adept at enhancing store appearance and inventory management, significantly contributing to operational excellence and team success.

Overview

27
27
years of professional experience

Work History

Retail Associate

Big W
06.2013 - Current
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Picking stock to fill orders for Click And Collect and delivery orders.
  • Experience using Proto and shippit.
  • Completed routine store inventories.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Trained and managed associates in customer service and sales techniques.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Rostering
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Customer Service Coordinator

API Pharmaceuticals
01.1998 - 08.2006
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.

Skills

  • Positive and engaging demeanor
  • Merchandising and Display
  • Flexible Hours
  • Reliable and Responsible
  • Safety and Cleanliness Standards
  • Team Leadership
  • Friendly and Helpful
  • Attention to Detail
  • Positive Customer Engagement
  • Cash Register Operation
  • Verbal and written communication
  • POS System Operation
  • Store Opening and Closing
  • Phone Etiquette

Timeline

Retail Associate

Big W
06.2013 - Current

Customer Service Coordinator

API Pharmaceuticals
01.1998 - 08.2006

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Georgina Spackman