Georgina Viveiros
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Enthusiastic about creating positive shopping experience and optimizing store performance. With a proven track record in merchandising management. Extensive experience in optimizing store layouts and enhancing product visibility to drive sales. Known for fostering strong team collaboration and adapting to evolving retail trends. Proficient in inventory control and visual merchandising.
Overview
12
12
years of professional experience
Work History
Store Manager
Upmarket Pets & Aquariums
08.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, monthly promotions, customer loyalty programs and store opening and closing procedures.
- Managed relationships with brand representatives and wholesale companies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Led in-store visual merchandising efforts to enhance product displays and boost customer engagement.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
The Play Room
01.2014 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted with stock management & ordering processes across 20+ suppliers.
Education
Advance Diploma - Engineering
RMIT University
Melbourne, VIC01-2019
Diploma - Engineering
Curtin University
Perth, WA01-2017
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- POS systems
- Supply ordering
Timeline
Store Manager
Upmarket Pets & Aquariums
08.2017 - Current
Sales Associate
The Play Room
01.2014 - 07.2017
Advance Diploma - Engineering
RMIT University
Diploma - Engineering
Curtin University
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