Georgina Walker
Auburn
Summary
Dynamic professional with a proven track record at NDIA, enhancing customer satisfaction and streamlining support processes. Expert in problem-solving and client service, adept at balancing multiple priorities and driving continuous improvement. Skilled in database management and teamwork, significantly improved workflow and service delivery through innovative solutions and effective collaboration.
Overview
8
8
years of professional experience
Work History
Planner
NDIA
10.2022 - Current
- Collaborating with cross-functional teams to align goals and support Agency success by completing NDIA plans in a timely and efficient manner.
- Identifying potential NDIA funding concerns and implements best practice strategies to efficiently to mitigate risks to Participants
- Prioritized schedules to meet NDIA standards and goals and overall participant satisfaction.
- Develops strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Adherence to NDIA strategic plans, supporting changes to policies and aligning goals with organisational objectives.
- Successfully managing high-pressure situations such as emergency response efforts or crisis interventions while maintaining clear-headed decision making.
- Organising high-standard meetings with key stakeholders, promoting open dialogue on critical issues facing NDIA participants
- Mentoring new staff members, fostering a culture of teamwork and professional growth within the Agency.
- Engaging in detailed discussions of NDIA legislation and compliance of NDIA policies with stakeholders and participants.
Participant Support Officer
NDIA
10.2021 - 10.2022
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
- Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
- Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Bookkeeper
Ammar Civil
02.2017 - 11.2020
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with ATO policies and applicable regulations.
Education
Bachelor of Arts - Psychology
Western Sydney University
Milperra, NSW12-2026
Diploma Of Government - Project Management
CIT Solutions
Canberra, ACT12-2022
CERTIFICATE IV COMMUNITY WELFARE
TAFE NSW
Wentworth Falls, NSWSkills
- Recruiting
- Client service
- Teamwork and collaboration
- Conflict management
- Continuous improvement
- Records management
- Problem-solving
- Verbal and written communication
- Customer service expertise
- Work Planning and Prioritization
- Regulatory compliance
- Database management
- Calm and professional under pressure
- Stakeholder management
Referees
Emine Kucukeren APS 6
Team Leader (Current)
emine.kukukeren@ndis.gov.au
0402 233 321
Andrew Hockey EL1
Team Leader (former)
andrew.hockey@ndis.gov.au
Phone number TBC
Timeline
Planner
NDIA
10.2022 - Current
Participant Support Officer
NDIA
10.2021 - 10.2022
Bookkeeper
Ammar Civil
02.2017 - 11.2020
Bachelor of Arts - Psychology
Western Sydney University
Diploma Of Government - Project Management
CIT Solutions
CERTIFICATE IV COMMUNITY WELFARE
TAFE NSW
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