Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Georgina Ware

Rockhampton,Australia

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in retail establishments.

Overview

12
12
years of professional experience

Work History

Sodexo Service attendant

Bravus Carmichael Camp6
08.2020 - Current
  • Housekeeping, kitchen, administration, bar, retail, cash handling/bank, filing, clean and maintain rooms, check people in/out, ordering stock, stock audit, clean and maintain communal, public laundry and facilities
  • Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Collaborated with team members to improve overall service efficiency and achieve shared goals.
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
  • Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
  • Asked customers for confirmation of meal satisfaction.
  • Maintained clean and professional appearance during work shift.
  • Maintained clean and orderly work station.
  • Facilitated sales of services and goods.
  • Managed cash transactions accurately, maintaining financial security within the workplace.
  • Promoted a positive work atmosphere through strong interpersonal skills and active collaboration with colleagues across various departments.
  • Trained and coached newly hired team members in restocking items and delivering good service to customers.
  • Offered water, soft drinks, alcoholic beverages, and appetizers once customers were seated and comfortable.
  • Conducted regular equipment maintenance checks to ensure proper functionality and safety standards were met.
  • Provided high level of assistance to customers during special events, fundraisers and private parties.
  • Trained new employees on company protocols, contributing to a consistently high-quality workforce.
  • Exceeded performance targets by prioritizing tasks based on urgency and importance.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Initiated improvements in service delivery by identifying areas for potential growth or development within current processes.
  • Enhanced customer satisfaction by providing efficient and attentive service in a timely manner.
  • Accurately divided check for large groups and completed transactions using Software.
  • Achieved high levels of customer retention by delivering personalized service tailored specifically towards individual preferences.
  • Complied with all federal and state regulations regarding food safety and waste disposal.
  • Maintained inventory of all saleable items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Housekeeper

Maidens Cleaning Service
01.2020 - 07.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.

Volunteer

Rockhampton Heritage Village
01.2017 - 07.2020
  • Modelling clothing of a specific era, attending to customers food dietary needs by service at food stalls
  • Remained focused, motivated and professional throughout long shoots and events.
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Modeled garments such as dresses, coats, underclothing, and swimwear.
  • Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
  • Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.

Hospitality Senior staff

Rockhampton Heritage Village
01.2017 - 01.2020
  • Attend to dietary needs of customers, waitressing, kitchen hand, cashier duties
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Increased employee productivity by implementing efficient work processes and time management strategies.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Developed and improved time management and organizational skills to maximise personal productivity.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Supported colleagues with skill development and career development opportunities.
  • Provided guidance and support to junior staff members in achieving performance goals.
  • Assisted in the development of company-wide goals, aligning employee efforts towards achieving success as a united team.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
  • Served as a dependable point of contact between departments or external partners to facilitate clear communication channels throughout project lifecycles.

Volunteer

Uniting Care Community
01.2012 - 05.2019
  • Personal care of the elderly, assistance with self-medication, providing emotional support and assistance
  • Assisted clients with daily living activities, improving their quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
  • Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
  • Enhanced client well-being by providing companionship and engaging in meaningful conversations.
  • Implemented personalized care plans to address individual client needs and preferences.
  • Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.
  • Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
  • Assisted clients with personal grooming tasks, preserving dignity and selfesteem.

Volunteer

Central Queensland University volunteers
01.2018 - 01.2019
  • Volunteered at the access gates for the annual Rockhampton show, high interaction with customers, providing direction, timetables, information, communication skills
  • Assisted with special events and programs.
  • Upheld safety standards for working in wet, cold and windy conditions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Enhanced team efficiency by streamlining alley operations and coordinating task assignments.
  • Maintained a clean, organized, and safe facility by conducting routine safety checks and addressing issues promptly.
  • Reduced customer wait times by efficiently managing lane reservations and ensuring prompt service.
  • Collaborated with other departments to coordinate large events or tournaments, ensuring smooth operations throughout the duration of each occasion.
  • Optimized lane usage during peak hours by monitoring availability and anticipating guest needs proactively.
  • Facilitated seamless communication between management, staff, and customers to address concerns or special requests in a timely manner.

Hospitality Senior staff

Dreamtime Cultural Centre
01.2017 - 01.2019
  • Attend to dietary needs of customers, waitressing, kitchen hand, cashier duties
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Increased employee productivity by implementing efficient work processes and time management strategies.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Developed and improved time management and organizational skills to maximise personal productivity.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
  • Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.

Youth Worker

Little athletics carnival
01.2017 - 12.2017
  • Assisting younger kids, athletic supervision, cash handling, providing physical, emotional support to their families
  • Monitored and evaluated fellow agents' performance.
  • Collaborated with other departments, such as underwriting and claims, ensuring smooth transactional processes for clients.
  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Supervised youth and maintained security for each child under care.
  • Worked directly with at-risk or youth offenders to improve life skills.
  • Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
  • Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
  • Developed strong rapport with families, ensuring their involvement in supporting the growth of their children within our programs.
  • Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
  • Improved communication skills among participants by facilitating group activities and fostering open dialogue.
  • Took part in sports, games, and movie nights with children.
  • Maintained detailed records of participant progress, enabling us to track individual growth over time and demonstrate the effectiveness of our interventions to stakeholders.
  • Led training sessions for staff members focused on best practices in youth development, enhancing overall program quality across the board.
  • Helped set appropriate goals and plans to achieve targets.
  • Developed a strong volunteer network that provided additional support for our programming, increasing capacity and enhancing outcomes for participants.
  • Organized special events that showcased participant achievements, strengthening connections between our organization and the surrounding community.

Volunteer

Headspace – Australia’s Youth centre
01.2017 - 10.2017
  • Reception duties, counselling services for 12 – 25 years of age, interaction with others in need of counseling services, providing professional support, communication and assistance with families and friends
  • Fostered communication and friendship among group members through team-building activities.
  • Proposed creative team activities such as songs, dances and performance activities.
  • Developed therapeutic rapport with diverse clients, fostering trust and open communication.
  • Monitored client medication adherence, collaborating closely with prescribing physicians to ensure optimal treatment outcomes.
  • Utilized culturally sensitive approaches when working with diverse populations, ensuring equitable access to quality mental health care for all clients.
  • Assisted in the development of evidence-based interventions tailored to address specific client concerns.
  • Conducted outreach activities within the community to raise awareness about available mental health services.
  • Coordinated with external agencies to provide comprehensive support services for clients, such as housing assistance or job training programs.
  • Supported clients in developing realistic goals that aligned with their values, promoting a sense of purpose and direction in life.
  • Enhanced group therapy sessions for better communication and personal growth among clients.
  • Evaluated the effectiveness of therapeutic interventions through ongoing assessment and adjustment of treatment plans as needed.
  • Maintained strict confidentiality in all interactions with clients, adhering to ethical guidelines set forth by professional organizations.
  • Promoted healthy lifestyle choices through psychoeducation on topics such as stress management, self-care practices, and proper nutrition.
  • Participated in clinical supervision sessions, furthering professional growth and enhancing counseling skills.
  • Improved client self-awareness by conducting comprehensive assessments and creating individualized treatment plans.

Tuckshop convenor

Parkhurst State School
01.2014 - 12.2014
  • Attending to the students and staffs dietary needs, cash handling, serving customers, maintaining the tuck shop cleanliness, keeping stock updated, ordering stocks, checking expiration dates
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Social Work (Honors) - Social Work

Central Queensland University
Rockhampton, QLD
06.2018

TEP (Tertiary Entry Program) - Steps

Central Queensland University
Rockhampton, QLD
03.2017

Certificate 3 Hospitality -

Central Queensland TAFE
10.2013

Partial qualification – CHC30208 – Certificate III in Aged Care -

Bridgeworks Employment & Training
Berserker, North Rockhampton
12.2011

Diploma Business Administration - Business Administration And Management

Smartcity Rockhampton
Rockhampton, QLD
08.2010

Certificate 2 Hospitality- SIT20207 - Hospitality SIT20207

Skill Centre Queensland
Rockhampton, QLD
01.2007

Skills

  • Offer information on community services and supports
  • Hygiene, cleaning experience
  • When working with food, individual must have clear understanding of working with food, and maintaining the area where food is prepared, consumed and disposed
  • Housekeeping and accommodation experience
  • Work with colleagues and customers
  • Follow health, safety and security procedures
  • Provide housekeeping services to guests
  • Prepare rooms for guests
  • Clean premises and equipment
  • Strong Work Ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Cash handling expertise
  • Punctual and Reliable
  • Operating cash register
  • Age Verification
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Customer service and assistance
  • Cleaning and sanitation
  • Stocking shelves
  • Safety protocol knowledge
  • Heavy Lifting
  • Cash Handling
  • Cash register balancing
  • Stocking
  • Sales assistance
  • Organizational abilities
  • Flexible Schedule
  • Basic Housekeeping
  • Inventory Counts
  • Vehicle Maintenance
  • POS System Operation
  • ID Verification
  • Store maintenance
  • Signage Maintenance
  • Critical Thinking
  • Active Listening
  • Safety awareness
  • Valid Driver's License
  • Decision-Making
  • Cleaning procedures
  • Vehicle Inspection
  • Data Entry
  • Good Judgment

Volunteer Experience

  • Central Queensland University volunteers, North Rockhampton, Q, 2018, Volunteered at the access gates for the annual Rockhampton show over a period of two days, Effectively used organisational and interpersonal skills when dealing with customers and others at the grounds Taking orders from supervisors Being punctual, which means extra time needed to get to know who I’m working alongside, as well as finding location of work Be able to give clear and concise directions in a polite manner When working with food, individual must have clear understanding of working with food, and maintaining the area where food is prepared, consumed and disposed
  • Rockhampton Heritage Village, Parkhurst, Rockhampton, 2017, present, Modelling clothing of a specific era dating back to the 1700’s Attending to customers at food stalls Kitchen hand duties Cleaning duties Serving food
  • Headspace – Australia’s Youth centre, Alma Street, Rockhampton, 2017, Counselling services for 12 – 25 years of age Reception duties Dealing with clients of a specific age group 12 – 25 Respecting clients’ dealing with needs of various cultural groups Indication of level of care for client Counselling one on one session with client (45 min max) Giving clear and concise directions to client of a significant age group Observing other counsellors in one on one session Observing and participating in counsellor – client group sessions/meetings/events
  • Little athletics carnival, Bolsover Street, Rockhampton, 2017, Youth Worker Assisting Younger youth aged 01 – 17 year old Assisting younger kids in athletic supervision Handling cash Writing reports Taking photos for weekly newsletter Mailing out news of events, meetings and requirements of athletics Working with work, excel, PowerPoint Attending meetings and giving reports by mouth Attending carnivals in Townsville and Rockhampton Supervising younger kids aged 01 – 17 year of age
  • Uniting Care Community, 229 Musgrave Street, North Rockhampton, Qld, 4701, 2012, Volunteer – ‘Companionship program’ Personal care of client whilst undertaking voluntary work, for example transferring, repositioning, dressing, Assistance with self-medication Develop a plan with client for meetings People skills & Communication skills (counselling) Lifestyle support by attending international holiday at the aged care facility (Easter mass) Offer information on community services and supports Encouraging personal grooming, dental hygiene and denture care

References

  • Karen Mantz, Hospitality Supervisor, The Caves, 0418185672
  • Melinda Hohn, Previous Employer (supervisor), 0403779220
  • Debra Pearce, Hospitality Supervisor, Dreamtime Cultural Centre, 0419778506

Timeline

Sodexo Service attendant

Bravus Carmichael Camp6
08.2020 - Current

Housekeeper

Maidens Cleaning Service
01.2020 - 07.2020

Volunteer

Central Queensland University volunteers
01.2018 - 01.2019

Volunteer

Rockhampton Heritage Village
01.2017 - 07.2020

Hospitality Senior staff

Rockhampton Heritage Village
01.2017 - 01.2020

Hospitality Senior staff

Dreamtime Cultural Centre
01.2017 - 01.2019

Youth Worker

Little athletics carnival
01.2017 - 12.2017

Volunteer

Headspace – Australia’s Youth centre
01.2017 - 10.2017

Tuckshop convenor

Parkhurst State School
01.2014 - 12.2014

Volunteer

Uniting Care Community
01.2012 - 05.2019

Bachelor of Social Work (Honors) - Social Work

Central Queensland University

TEP (Tertiary Entry Program) - Steps

Central Queensland University

Certificate 3 Hospitality -

Central Queensland TAFE

Partial qualification – CHC30208 – Certificate III in Aged Care -

Bridgeworks Employment & Training

Diploma Business Administration - Business Administration And Management

Smartcity Rockhampton

Certificate 2 Hospitality- SIT20207 - Hospitality SIT20207

Skill Centre Queensland

Similar Profiles

CREATE PROFILE
Georgina Ware