Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Georgina Watt

Brisbane,QLD

Summary

Invested emerging Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Foundational knowledge in acute and chronic health care, through hands-on experience gained through academic projects and placement. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Excells in building rapport and leading teams to enhance patient/customer well-being and satisfaction.

Overview

8
8
years of professional experience

Work History

Social Work Placement

Queensland Health
07.2024 - Current
  • Enhanced patient well-being by conducting comprehensive psychosocial assessments and developing individualized interventions.
  • Empowered patients to make informed decisions, providing them with up-to-date information on available services and programs.
  • Contributed to program evaluations by collecting data on areas of care not adequately serviced.
  • Maintained confidentiality of sensitive patient information while complying with all mandatory reporting requirements as dictated by law and agency policy.
  • Conducted thorough case documentation to maintain accurate records of patient interactions, interventions, and outcomes.
  • Created a safe environment for patients to share personal stories, fostering trust and open communication within therapeutic relationships.
  • Assisted patients in navigating complex systems of care, breaking down barriers to accessing quality services and support networks.
  • Liaised with multidisciplinary teams to discuss patient progress and collaborate on strategies for continued success in treatment goals.
  • Developed rapport with diverse patients, displaying empathy and understanding for various cultural backgrounds and life experiences.
  • Coordinated referrals to community services to help patients obtain needed support.
  • Assisted in managing residential discharges from hospital and coordinated after-care activities.
  • Assisted in coordinating and facilitating family meetings, involving stakeholders in future planning and ceiling of care discussions.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Evaluated patients' social, emotional and psychological needs to create treatment plans.

Front of House Senior

Botanica Real Food
10.2021 - Current
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for customers.
  • Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
  • Collaborated with other team members to maintain a clean, organized, and welcoming environment.
  • Demonstrated adaptability skills when adjusting work schedule according to unexpected unavailability.
  • Implemented effective strategies for managing peak service hours without compromising the guest experience.
  • Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.

Private Nanny

Vanessa Johnson
02.2019 - 06.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Provided safe transportation to and from school, extracurricular activities, and other events.

Social Work Placement

Queensland University of Technology
02.2022 - 06.2022
  • Completed a research paper identifying gaps in the health care of Aboriginal and Torres Strait Islander people for the Queensland Cancer Council.
  • Gathered and organized information for research purposes.
  • Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
  • Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
  • Applied ethical considerations throughout all stages of the research process, safeguarding participant welfare and data integrity.
  • Coordinated with research team and QCC to address the needs of culturally diverse populations, improving access to essential services.

Customer Service Worker

Beefy's Pies
06.2016 - 01.2019
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
  • Developed rapport with clients through active listening, empathetic communication, and personalized solutions.
  • Maintained up-to-date information on company policies, procedures, and offerings for accurate service delivery.
  • Analyzed customer feedback to identify areas of improvement, implementing changes that led to increased satisfaction rates.
  • Handled escalated calls from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.
  • Collaborated with team members to achieve shared goals, consistently meeting or exceeding performance metrics.

Education

Bachelor of Social Work/Behavioural Science -

Queensland University of Technology
Brisbane, QLD
12.2024

High School Diploma -

Matthew Flinders Anglican College
Buderim, QLD
11.2018

Skills

  • Team Collaboration
  • Advocacy
  • Leadership
  • Effective Time Management
  • Creative Thinking
  • Attention to Detail
  • Problem Solving
  • Professional Boundaries
  • Rapport Building
  • Interpersonal Communication

Referees

Seth Meehan - Placement Supervisor

Queensland Health 

Social Worker

0402 523 804


Kallum Raymont - Current Team Leader

Botanica Real Food

Head Chef

0497 192 173


Vanessa Johnson - Previous Nannying Employer

Psychiatrist 

Walters Green Clinical Psychology

0419 721 671

Timeline

Social Work Placement

Queensland Health
07.2024 - Current

Social Work Placement

Queensland University of Technology
02.2022 - 06.2022

Front of House Senior

Botanica Real Food
10.2021 - Current

Private Nanny

Vanessa Johnson
02.2019 - 06.2024

Customer Service Worker

Beefy's Pies
06.2016 - 01.2019

Bachelor of Social Work/Behavioural Science -

Queensland University of Technology

High School Diploma -

Matthew Flinders Anglican College

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Georgina Watt