Georgina White
Summary
Knowledgeable and dedicated customer service professional with extensive experience in administration roles. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Property Management Assistant
First National Real Estate Cairns
07.2023 - Current
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Streamlined rent collection process for improved efficiency and reduced delinquencies.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Service Advisor
Westco Mazda
01.2022 - 07.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed process improvements to enhance overall delivery of service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Advisor
Warrnambool Auto Group
01.2018 - 12.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Described product highlights and benefits to help guide purchasing decisions.
Trainee Service Advisor
Clinton Baulch Motor Group
12.2016 - 12.2017
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of product and service changes.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Coles Supermarket
02.2014 - 09.2016
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Emmanuel College Warrnambool
Warrnambool, VIC10-2016
Certificate III in Business - Certificate III in Business
South West Tafe
Warrnambool12-2017
Skills
- Telemarketing expertise
- Complaint resolution
- Client rapport
- Account management
- Recordkeeping strengths
- Money handling abilities
- Professional telephone demeanour
- Document Preparation
Timeline
Property Management Assistant
First National Real Estate Cairns
07.2023 - Current
Service Advisor
Westco Mazda
01.2022 - 07.2023
Service Advisor
Warrnambool Auto Group
01.2018 - 12.2021
Trainee Service Advisor
Clinton Baulch Motor Group
12.2016 - 12.2017
Customer Service Representative
Coles Supermarket
02.2014 - 09.2016
High School Diploma -
Emmanuel College Warrnambool
Certificate III in Business - Certificate III in Business
South West Tafe
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