Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Georgina Pascoe

Dubbo

Summary

Motivated and resourceful professional with strong interpersonal, organisational and problem- solving skills. Skills developed through my 20 years experience in Sales, Account Management and Customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager

Programmed Skilled Workforce
04.2022 - Current
  • Customer Relationship Management and Customer Service
  • Operates within divisional and local business strategies to grow the business and existing customers to enhance financial performance, growth and revenue across the business
  • Delivers and leads high level Customer Relationship Management through targeted activities that promote service excellence and customer retention
  • Proactively visits customer sites on a regular basis, promoting the Programmed Difference and addressing issues as they arise
  • Maintains an accurate account history of all contact made to existing and prospective customers within the required systems
  • Ensures proactive follow up of customer service feedback received via the customer feedback system
  • Business & Operational Management
  • Ensures compliance when onboarding new customers, in accordance with company policy and procedures
  • Delivers professional presentations and written communications to current and potential customers, ensuring all communications are consistent with the brand
  • Engages key stakeholders through regular consultation and communication
  • Health, Safety, Environment & Quality
  • Promotes and develops a positive safety culture across the business
  • Ensures that all compliance-based requirements are completed in a timely and satisfactory manner
  • Ensures business activities comply with relevant legislation, codes of practice, guidelines and ethical standards
  • Continually advocates and drives safety improvement across the business through the delivery of regular toolbox talks and customer site interactions
  • Data Management, Administration and Reporting
  • Ensures all required administrative tasks and system entries are undertaken in a timely manner.

Employment Consultant JA

Sureway Skills and Training (Dubbo)
01.2020 - 04.2022
  • Drive and a demonstrated ability to achieve team and individual KPIs
  • With a good understanding of business metrics
  • Experience in case management by actively support job seekers to participate in the community by addressing social barriers, developing workplace skills and assisting them to secure and maintain sustainable employment
  • Ability to solve problems, overcome challenges and come up with workable solutions
  • Demonstrated ability to effectively manage workload and balance competing priorities in response to time-critical requests
  • Knowledge of key local industries, employers and the local labor market
  • Complete a range of administrative services
  • Demonstrated ability to secure new business and build productive relationships with Third Party and Stakeholders
  • Sound negotiation and objection handling skills
  • Mentoring Colleges whilst working together to build a stronger teamwork environment
  • Replenished of resources and Office stationery supplies
  • Plan and Co Ordinate office work functions.

Account Manager

RIS Insurance Group (Previously known as Austbrokers RIS)
04.2019 - 12.2019
  • Identify client needs, ensure they are met and manage after sales service
  • Manage Debtors and Customer Claims
  • Manage the performance of employees to ensure they meet their performance objectives
  • Branch compliance and quality assurance
  • Promote and develop business growth and company profile by proactively identifying opportunities within the network, whilst maintaining current portfolio
  • Replenished of Office stationery supplies
  • Plan and Co Ordinate office work functions.

Account Manager

Landmark Operations
11.2017 - 04.2019
  • Providing a high level of client service to enable effective client relationship management
  • Dealing with clients via phone, email or on-farm including commercial Business sites to facilitate and plan risk assessments prior to renewal or placement of cover
  • Offering additional products and services to clients managed through the renewal process
  • Achieving budgeted revenue for retention, and growth on existing and new Agricultural and Commercial business
  • Working with the insurance support team to manage client accounts including processing renewals, claims management, Debtors, policy document management and general client enquiries
  • Obtain referrals from multiple regional sites to provide appropriate solutions from within the Nutrien Ag insurance product range.

Account Executive

Austbrokers RIS (Dubbo)
09.2013 - 11.2017
  • Assist Senior Accounts Broker with portfolio
  • Negotiating policy terms and costs with insurance providers
  • Arranging insurance cover for clients with the insurance providers
  • Keeping detailed computer records
  • Preparing reports for insurance underwriters
  • Assisting clients in lodging claims and managing them, whilst undertaking general administrative duties
  • Attend to Inbound enquires.

Skills

  • Demonstrated ability to effectively deal with pressure and adverse situations
  • Excellent problem-solving skills with the ability to handle complex and sensitive issues with discretion
  • Interpersonal skills with Clientele, stakeholders, and colleagues
  • Confident negotiation skills
  • Reliability and honesty
  • Excellent time management and decision-making
  • Follow and maintain in-house policy, procedures, and codes
  • High level data entry skills with strong attention to detail
  • Exceptional verbal and written communication skills
  • Excellent Administration and technological Skills with basic/ intermediate knowledge of Microsoft Office applications
  • Working in a team environment and ability to work unsupervised
  • Emotional intelligence
  • Conflict resolution skills
  • Communication skills
  • Social Media Marketing and Advertising

Certification

  • Working with Children’s Check -WWC2054782E- Expiry 12/12/2024
  • Class C Driver’s License

References

  • Rodney Sparrow, Former Employer Relationship Co Ordinator and Team Leader at Sureway Employment, rodneysparrow72@gmail.com, 0499 951 972
  • Marc Peduto, Former Area Manger at Sureway Employment, Marcn_a@hotmail.com, 0417 258 733

Timeline

Account Manager

Programmed Skilled Workforce
04.2022 - Current

Employment Consultant JA

Sureway Skills and Training (Dubbo)
01.2020 - 04.2022

Account Manager

RIS Insurance Group (Previously known as Austbrokers RIS)
04.2019 - 12.2019

Account Manager

Landmark Operations
11.2017 - 04.2019

Account Executive

Austbrokers RIS (Dubbo)
09.2013 - 11.2017
  • Working with Children’s Check -WWC2054782E- Expiry 12/12/2024
  • Class C Driver’s License

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Georgina Pascoe