Professional with extensive experience in airfield safety protocols and airline policies. Proven ability to lead crews effectively and delegate tasks to enhance operational efficiency. Expertise in load control operations, optimizing aircraft weight distribution, and interpreting critical flight data. Demonstrated success in improving safety compliance and operational performance in previous positions.
Coordinated with client carriers' load controllers and centralized operation centers to enhance logistical efficiency.
Produced load sheets and provided crucial information, including Dead Load Statements and NOTOC.
Reviewed documents meticulously while monitoring Departure Control System performance.
Communicated with internal and external customers to ensure effective passenger handling during delays.
Ensured compliance with aviation regulations and client airline manuals regarding Dangerous Goods loading and stowage.
Oversaw complete turnaround process for dedicated flights, coordinating refuelling, catering, cleaning, loading, disembarking, and boarding.
Ensured compliance with safety and quality regulations while maintaining high service standards.
Communicated effectively via radio to address passenger requests with efficiency.
Compiled final data for issuing documentation, including weight and balance quotations.
Managed administrative tasks in accordance with departmental regulations and internal directives.
Delivered exceptional customer service while managing passenger check-in and assisting special needs passengers.
Established departure gates for efficient boarding and completed all necessary paperwork promptly.
Enforced Occupational Health & Safety regulations to maintain safe environment for passengers and employees.
Delivered exceptional customer service while managing quoting and invoicing for clients.
Maintained structured reports to enhance client communication and satisfaction.
Oversaw accounts payable and receivable utilizing Xero accounting system.
Delivered high-quality customer service while managing quoting and invoicing processes using MYOB accounting system.
Oversaw accounts management, payroll, and standard bookkeeping tasks to ensure accuracy.
Provided exceptional beauty treatments, hair styling, and makeup services for events while cultivating strong client relationships.
Maintained financial records through Xero accounting system, ensuring compliance with safety regulations in beauty services.