Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Georgios Louca

Unanderra,NSW

Summary

Skilled IT specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of computer programming skills and operating systems skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Stellar Pacific Asia
Wollongong, NSW
03.2020 - 05.2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Manage over 50 customer calls per day.

IT Helpdesk

Self-independent Company Friend's Business
Wollongong, NSW
11.2019 - 12.2019
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Configured hardware, devices and software to set up work stations for employees.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Activated accounts for clients interested in new services.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Monitored systems in operation and input commands to troubleshoot areas such as Cisco.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Increased overall company performance through improved IT uptime and cost reductions

Warehouse Storeperson

PEK Imports
Liverpool, NSW
02.2015 - 10.2018
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Updated daily logs with regular shift activities and incident details.
  • Increased sales by 5%

Education

Cert 3 - Business Administration

Wollongong TAFE
Wollongong
12.2020

Certificate 4 - Computer Networking

West Wollongong TAFE
Wollongong
12.2019

Cert 3 - Computer Networking

West Wollongong TAFE
Wollongong
06.2019

Bachelor of Science - Computer Science

University Of Wollongong
Wollongong, NSW

Skills

  • Documentation and reporting
  • Microsoft Office Suite proficiency
  • Creative problem solving
  • Technical Support
  • Excellent listening skills
  • Excellent time management skills
  • Professional telephone demeanor
  • Customer Relations
  • Conflict Resolution
  • Desktop Technical Support
  • Network component installations
  • Hardware and software installation
  • Troubleshooting and Diagnostics
  • Virus and malware prevention
  • Operating system testing
  • Wireless Networking

Hobbies

In my spare time i like to play sports like soccer or tennis, i also like to play video games with friends. When im relaxing i like to listen to music and read books and i also like to go a run for an exercise.

Timeline

Customer Service Agent

Stellar Pacific Asia
03.2020 - 05.2020

IT Helpdesk

Self-independent Company Friend's Business
11.2019 - 12.2019

Warehouse Storeperson

PEK Imports
02.2015 - 10.2018

Cert 3 - Business Administration

Wollongong TAFE

Certificate 4 - Computer Networking

West Wollongong TAFE

Cert 3 - Computer Networking

West Wollongong TAFE

Bachelor of Science - Computer Science

University Of Wollongong
Georgios Louca