Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georja Francis

Hawthorne,QLD

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Warehouse Worker

Solarmaster
10.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.

Waitress Trainer

Total Fusion
02.2023 - 02.2024
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Customer Service Manager

Mrs. Fields Bakery Cafe
03.2022 - 08.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Waitress Supervisor

Atomi Coffee And Catering
01.2021 - 03.2022
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.

Education

Bachelor of Property Economics - Building And Property Maintenance

Queensland University of Technology
Brisbane, QLD
07.2027

High School Diploma -

Lourdes Hill Colllege
Brisbane, QLD
11.2023

Skills

  • Clear Communication
  • Attention to Detail
  • Problem-Solving
  • Sorting and Labeling
  • Material Handling
  • Team motivation
  • Time Management
  • Adherence to high customer service standards
  • Excellent time management skills
  • Task Delegation

Timeline

Warehouse Worker

Solarmaster
10.2023 - Current

Waitress Trainer

Total Fusion
02.2023 - 02.2024

Customer Service Manager

Mrs. Fields Bakery Cafe
03.2022 - 08.2023

Waitress Supervisor

Atomi Coffee And Catering
01.2021 - 03.2022

Bachelor of Property Economics - Building And Property Maintenance

Queensland University of Technology

High School Diploma -

Lourdes Hill Colllege

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Georja Francis