Hi, I’m
Geovanio Soares
CURTIN,ACT
Summary
Proven to enhance customer satisfaction and boost store efficiency, my tenure at FishCo Fish Market showcased my adeptness in customer service and retail operations. Leveraging teamwork and problem-solving skills, I significantly contributed to a positive shopping environment and operational excellence, embodying reliability and a results-driven approach without exceeding a 55-word limit.
Overview
4
years of professional experience
Work History
FishCo Fish Market
Retail Sales Associate
09.2022 - Current
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Rolld
Fast Food Worker
02.2020 - Current
Job overview
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Made change and returned correct cash and coin to patrons.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
Canberra Institute of Technology 37 Constitution Avenue, Reid
Advanced Diploma from Interior Design
Skills
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Time Management
- Customer Assistance
- Customer Engagement
- Cash Handling
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Product Knowledge
- Stocking and Receiving
- Store maintenance
- Retail Store Operations
- Stock replenishment
- Display Setup
- Product Recommendations
- Brand representation
- Product Promotions
Languages
Bahasa
Full Professional
English
Professional Working
Tetum (Timor Leste Language)
Native or Bilingual
Portuguese
Limited Working
Timeline
Retail Sales Associate
FishCo Fish Market
09.2022 - Current
Fast Food Worker
Rolld
02.2020 - Current
Canberra Institute of Technology
Advanced Diploma from Interior Design
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