Mental health clinician with extensive experience in crisis intervention and comprehensive assessments at Metro South Addiction & Mental Health Services. Demonstrated ability to advocate for clients and manage care transitions effectively. Proficient in CIMHA for patient documentation and fostering multidisciplinary teamwork to improve client outcomes. Committed to delivering high-quality, cost-effective care for diverse populations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Social Worker/Mental Health Clinician
Metro South Addiction & Mental Health Services
06.2015 - Current
Completing comprehensive risk assessments and implementing management plan that address the immediate risks, ongoing management and future preventative actions as well as considering the context, the opportunity, and the access to means, including access to ETOH or other substances.
Provision of high level independent mental health services to people in mental health crisis. This will include monitoring of mental state and overseeing the safety of consumers who access the service
Addressing child safety issues in accordance with mandatory requirements.
Coordinate service request that require immediate and/or delayed responses by services and/or other identified services.
Completing assessments in timely manner, reflecting the clinical needs of individual consumers.
Assessing and addressing family/carers/significant other’s needs as indicated and/or requested since involvement of carers and families is recognized as integral to consumer engagement and is associated with better clinical outcomes
Provision of clinical skills to respond to a person’s or their family’s needs in sensitive and compassionate ways, recognising and responding appropriately to mental health crisis, acute stress, trauma, grief, and suicidality.
Working cooperatively, actively engaging and managing links with existing community-based services
Act as the key conduit of information flow between the service, ED, ACT and other services to ensure consumers receive joined up, timely, safe and appropriate treatment in line with their presenting needs
Delivering contemporary level of social work clinical services assessment, treatment, and evaluation, within a multidisciplinary team in accordance with social work’s professional and ethical standards and applying clinical protocols including documentation.
Ensuring contact with any consumer is triaged as clinically indicated, documented using standardised suite of forms on the Patient Integrated Mental Health Application (CIMHA) with consideration of Mental Health Statement of Rights and Responsibilities and the Mental Health Act 2000
Being a resource for other health services and agencies on critical issues pertaining to mental health, especially in assessment, diagnosis, the Mental Health Act 2000, intervention strategies and service coordination, by modelling this range of skills to others.
Delivering high quality evidence based clinical services as a member of a multidisciplinary team to achieve better health outcomes for consumers with Acute Mental Health concerns.
Senior SW/Lead Clinician
OPEN ARMS (CLIENT ASSIST) Veterans & Families Counselling
Brisbane, QLD
08.2021 - 08.2023
Delivered high-quality clinical services, including assessments and evidence-based counseling for clients.
Complied with clinical practice policy by utilizing mandated forms and templates for documentation.
Provided comprehensive case management and counseling to achieve care planning outcomes.
Executed clinically appropriate intake assessments and tailored risk assessments based on presenting risks.
Demonstrated sound judgment in responding to critical incidents promptly and effectively.
Liaised with family members and treatment providers to coordinate comprehensive client care.
Utilized Client Management System (VERA) to maintain confidential client files and session notes.
Facilitated staff training sessions to enhance clinical decision-making across the organization.
Handled patient complaints and issues.
Provided crisis intervention services to patients experiencing acute episodes of mental illness or emotional distress.
Provided leadership, supervision and direction to clinicians and support staff.
A/Snr Social Worker/Mental Health Clinician
A/Snr Social Worker/Mental Health Clinician
Brisbane, QLD
05.2017 - 07.2018
Coordinated daily clinical workload and shift operations to ensure efficient patient allocation.
Delivered comprehensive social work clinical services, adhering to established protocols and ethical standards.
Demonstrated independent clinical judgment for complex decision-making with minimal supervision.
Advocated for mental health needs of service consumers and their caregivers within multidisciplinary teams.
Liaised professionally with clients, caregivers, and external agencies to achieve client-centered outcomes.
Contributed to development and review of clinical practices under Team Leader guidance.
Provided specialized clinical advice for multi-disciplinary assessments of individuals affected by natural disasters.
Participated actively in professional meetings, enhancing team collaboration and communication.
Provided direct clinical social work services to individuals and families in a mental health setting.
Provided crisis intervention services to individuals in need.
Collaborated with family members to provide comprehensive support services to clients.
Conducted assessments of client needs, strengths, and resources to develop treatment plans.
Provided crisis intervention services for clients experiencing acute distress.
Advised families regarding use of MH Act 2016 when appropriate.
Educated clients about the impact of trauma on mental health and well-being.
Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
Provided supportive counseling services for victims of abuse or neglect.
Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
Actively advocated for systemic change within organizations that serve vulnerable populations.
Participated in professional development activities such as seminars, workshops, trainings.
Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
Offered grief and bereavement counseling to support family members after death of loved ones.
Administered conflict resolution strategies to help families resolve disputes.
Social Worker/Case Manager
Metro South Addiction & Mental Health Services
Brisbane, QLD
12.2012 - 06.2015
Managing an allocated workload to deliver mental health clinical services, including assessment, intervention, and evaluation within a multidisciplinary team in accordance with established clinical and departmental protocols, policies, and procedures, utilizing evidence-based practice and ethical standards, and under clinical practice supervision or professional guidance of senior staff.
Delivering a contemporary level of social work clinical service assessment, intervention, and evaluation within a multidisciplinary team in accordance with established clinical and departmental protocols, policies, and procedures, utilizing evidence-based practice and ethical standards, and under clinical practice supervision or professional guidance from a senior staff member.
Demonstrating independent clinical judgment in mental health clinical decision-making under clinical practice supervision or the professional guidance of senior staff.
Managing an appropriate caseload using effective time management and prioritization skills, including clinical and non-clinical responsibilities, and the maintenance of accurate patient records and documentation.
Undertaking routine tasks, ensuring the implementation of individual assessment, diagnosis, treatment, follow-up, multidisciplinary consultation, liaising with referring agents, discharge planning, and evaluation of care using appropriate outcome and data measurement systems.
Demonstrating complete, accurate, and timely reporting of service statistics.
Participating actively in professional and multidisciplinary team meetings, including clinical case conferences and departmental meetings.
Provided direct case management services to a caseload of clients with diverse backgrounds and needs.
Collaborated closely with multidisciplinary teams including psychiatrists, psychologists, nurses and other healthcare professionals to provide comprehensive care for clients.
Established effective working relationships with other social service agencies to coordinate services for the best interest of the client.
Supported clients during transition periods between residential facilities or hospitals by arranging transportation or providing housing referrals.
Conducted assessments, developed treatment plans, and monitored progress towards identified goals.
Coordinated discharge planning activities prior to release from residential facilities or hospitals.
Maintained accurate records regarding client contact information, assessment results and treatment plan objectives.
Collaborated with other professionals to ensure comprehensive care for clients.
Responded to emergency situations involving clients by assessing risk factors and providing appropriate interventions according to established protocols.
Advocates for client rights by attending court hearings or filing appeals when necessary.
Conducted home visits to evaluate living conditions and provided support for families in need of assistance.
Provided crisis intervention services in emergency situations.
Assisted clients in accessing community resources such as housing, medical care, employment opportunities and educational programs.
Educated clients about available resources such as food banks or legal aid services.
Participated in professional development activities related to social work practice standards.
Engaged with families through individualized counseling sessions focusing on communication strategies and problem solving techniques.
Performed administrative tasks such as scheduling appointments or completing paperwork associated with client cases.
Ensured continuity of care by following up with discharged patients after leaving hospital settings.
Developed relationships with clients to ensure their well-being and safety.
Developed workable solutions for recurring problems for individuals and families.
Interviewed clients individually and in family groups to determine services to best address specific needs.
Collaborated with multidisciplinary team of mental health case managers and disability workers.
Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy.
Administered conflict resolution strategies to help families resolve disputes.
Maintained lists of resources helpful to clients.
Education
Master of Mental Health Practice - Mental Health
Griffith University
Brisbane
01.2020
Graduate Certificate - Mental Health Practice
Griffith University
Brisbane, QLD
01.2018
Bachelor of Social Work - Social Work
Griffith University
Brisbane, QLD
01.2012
Master of Leadership & Management - Nursing Leadership And Management
Australian Catholic University
Brisbane, QLD
Master of Business Administration - Business Administration and Management
Central Queensland University Australia
Brisbane, QLD
Skills
CIMHA and ieMR
Crisis intervention
Mental health assessment
Case management
Team collaboration
Effective communication
Cultural competency
Client advocacy
Patient documentation
Patient flow management
Risk management
Transition of care
Microsoft Office Suite
Multidisciplinary teamwork
Client needs assessment
Service coordination
Compassionate
Behavioral therapy
Case needs assessments
Safety planning
Staff training and onboarding
Patient-centered care
Motivational interviewing
Mood disorders
Grief and bereavement counseling
Treatment Planning
Resource navigation
Confidential documentation and recordkeeping
Referrals and networking
Trauma-informed therapy
Emergency intervention
Empathy building
Psycho-social assessments
Strengths-based solution-focused therapy
Crisis intervention techniques
Risk assessment
References
Available upon request.
Training
Aggressive Behaviour Management training (Annually)
Aggressive Behaviour Awareness
Verbal De-escalation
Peer Supervision (One Day Training)
Peer Supervision Training
Grief & Loss – (One Day Workshop)
Lifeline (Two Day Training)
Domestic Violence Training
Occupational Violence Prevention Services (Two Day Training)
Occupational Prevention Training – Basic Personal Safety
Queensland Centre for Mental Health Learning – Courses Completed
Critical Components of Risk Assessment Management for the Mental Health Practitioner
Case Management training
Administering Mental State Examination
Suicide Risk Assessment & Management
Introduction to Supervision (Supervisee)
Supervision Level 1 (Supervisor)
Engage, Assess, Respond, and Support Suicidal People (EARS)
Queensland Health (In house Training) _ DBT Informed Training (1day)
Queensland Health (In house Training) - PSI Training (10 Workshops)
Psychosocial Interventions and Recovery with Psychosis and Complex Mental Health
Languages
English
Native/ Bilingual
Certification
Authorised Mental Health Practitioner
References
References available upon request.
Timeline
Senior SW/Lead Clinician
OPEN ARMS (CLIENT ASSIST) Veterans & Families Counselling
08.2021 - 08.2023
A/Snr Social Worker/Mental Health Clinician
A/Snr Social Worker/Mental Health Clinician
05.2017 - 07.2018
Social Worker/Mental Health Clinician
Metro South Addiction & Mental Health Services
06.2015 - Current
Social Worker/Case Manager
Metro South Addiction & Mental Health Services
12.2012 - 06.2015
Master of Mental Health Practice - Mental Health
Griffith University
Graduate Certificate - Mental Health Practice
Griffith University
Bachelor of Social Work - Social Work
Griffith University
Master of Leadership & Management - Nursing Leadership And Management
Australian Catholic University
Master of Business Administration - Business Administration and Management
Administrative Support IV at Alberta Health Services, Addiction & Mental HealthAdministrative Support IV at Alberta Health Services, Addiction & Mental Health
Epic Application Analyst (Willow IP) at Ohio Department of Mental Health & Addiction ServicesEpic Application Analyst (Willow IP) at Ohio Department of Mental Health & Addiction Services