Geraldine Berger
Redland Bay,Australia
Summary
Having completed a Bachelor of Science (Hotel and Restaurant Management) in the Philippines and worked in the hospitality industry for over three years, I am now excited to rejoin my passion for managing daily office operations and engaging in plans to execute company events.
My recent career in the health care industry has shaped me to be more resilient and passionate about providing excellence in my service. With full dedication of my career, I was chosen to received Consideration Award at Wellington Park Private Care in 2020 and chosen to be a Manual Handling Mentor.
My hospitality career required me to speak English, which has given me proficiency in the language. I consider myself to be very respectful, helpful, and well-presented. I value and focus on quality service, and I am proactive in creating a welcoming atmosphere.
Overview
13
13
years of professional experience
Work History
Assistant in Nursing
Wellington Park Private Care
Wellington Point, Queensland
12.2019 - Current
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and organization of resident living areas and common spaces.
- Provided companionship and emotional support to residents during activities.
- Documented patient information accurately in electronic health records system.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Supported mobility by assisting with transfers, walking, and physical exercises.
Dementia Care Respite Assistant
Alzheimer's Queensland
Mount Gravatt, Australia
12.2022 - 09.2024
- Experienced in the provision of care for frail aged and specifically people with dementia within a community or respite role.
- A focused commitment to clients wants and needs and their role within their own community.
- Excellent in oral and written skills when liaising with other staff, and stakeholders.
- Provide activities and entertainment at the centre and community outings.
- Actively provide music therapy in singing to clients as part of my contribution to the company.
- Provide meal preparation at the centre for the clients.
- Willingness to drive 10 seaters van as part of community outing.
- Provide shower at the centre when necessary.
Customer Service Representative
Resorts World Manila
Pasay, Philippines
01.2013 - 03.2016
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Process membership card and provide knowledge about existing promotion.
- Welcoming new members to the resort's rewards program and providing excellency in customer service.
Education
Certification - Individual Support in Ageing
Jigsaw Training Group
Southport11.2019
Bachelor of Science (B.S.) - Hotel and Restaurant Management
University of Cebu Philippines
Cebu City, Philippines01.2016
Skills
- Adaptability
- Teamwork
- Organizational
- Time Management
- Multi-Tasking
- Excellent Communication
- Passionate
- Critical Thinking
- Integrity
- Loyalty
Languages
English
Full Professional
Tagalog
Full Professional
Accomplishments
Consideration Award 2020
Affiliations
Aged Care Residents Singer
Timeline
Dementia Care Respite Assistant
Alzheimer's Queensland
12.2022 - 09.2024
Assistant in Nursing
Wellington Park Private Care
12.2019 - Current
Customer Service Representative
Resorts World Manila
01.2013 - 03.2016
Certification - Individual Support in Ageing
Jigsaw Training Group
Bachelor of Science (B.S.) - Hotel and Restaurant Management
University of Cebu Philippines