Geraldine Chester

Owner/Operator/ Cleaning Business

Want2Sparkle

02.2008 - Current

Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Assessed income and expenses and adapted plans to improve profit levels.
Developed business plan, processes and procedures to provide superior customer service that exceeded expectations
Trained and motivated employees to perform daily business functions.
Fostered strong professional network and partnership building skills to connect with quality leads.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Kept all building areas and equipment functional and well-organized to promote business performance.
Maintained consistent work levels by establishing large customer base and continuous referrals
Prepared annual budgets with controls to prevent overages.
Performed statistical analyses to gather data for operational and forecast team needs.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Operated with safety and skill to avoid accidents and delays.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Clearly communicated with clients to give updated information on estimated times of arrival
Maintained daily, legible DOT log book and submitted corresponding documents.
Managed day-to-day business operations
Consulted with customers to assess needs and propose optimal solutions
Trained and motivated employees to perform daily business functions
Established foundational processes for business operations
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
Monitored market conditions to set accurate product pricing and take advantage of emerging trends
Trained and developed team members to build human capital
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues