Summary
Overview
Work History
Education
Skills
References
Personal Achievements And Interests
Attributes
Accomplishments
References
Timeline
Generic

Geraldine Davey

Ferntree Gully,Australia

Summary

Results-driven administrative professional with a track record in dynamic office settings. Expertise in clerical functions and staff assistance, complemented by a commitment to punctuality and productivity. Proven ability to provide exceptional customer service while managing multiple responsibilities. Highly motivated and adaptable, with a strong focus on mastering new skills and taking initiative.

Overview

7
7
years of professional experience

Work History

Contract Officer

Unique Building Services
03.2025 - Current
  • Prepare domestic builders’ contracts for over $10k in Vic and over $5k in NSW.
  • Contact insureds to follow up outstanding signed contracts and scope of works.
  • Contact insureds to follow up on overdue excesses and outstanding maintenance requirements.
  • Update insurance company portals and computer systems with notes.
  • Progress claims to the correct internal departments via NetSuite.
  • Provide accurate and timely information and a high level of customer service via phone and email.
  • Address all customer inquiries and complaints.
  • Record and maintain accurate customer information, interactions and transactions in NetSuite and company portals.
  • Collaborate with internal staff to ensure a seamless customer experience.
  • Review and action revised contracts.
  • Manage paperwork inboxes.
  • Provide administrative support to all internal staff as required.
  • Successfully met the Key Performance Indicator (KPI) of progressing 20 claims to our repair team within one week during the first two months of employment.
  • Achieved the Key Performance Indicator (KPI) by making 30 outbound calls to insureds within a day for outstanding signed contracts, scope of work maintenance completion, and overdue excesses within the first two months of employment.

Administration Assistant

HIA Insurance Services
08.2024 - 03.2025
  • Monitor and process requests in the Amend and Cancellation Inbox for Home Warranty Policies and submit them to VMIA via the portal.
  • Contacting clients via email when incomplete documentation is received to enable submission.
  • Backup reception.
  • Actioning voice messages.
  • Assisting with broker renewal reminders.
  • Ad hoc administration tasks as required, e.g., mailing correspondence to clients, updating VBA register.

Clerical Assistant

Emeritus Research
04.2024 - 08.2024
  • Enter all billing information from fully Executed CTRA’s into Emeritus’s billing system – Clinibase.
  • File approved documents into the SiteDocs Portal.
  • Assist the Trial Advancement Team with emails, filing, and documentation.
  • Obtained GCP for Investigational Studies Training certification.

Administration Assistant

Choices Flooring
07.2023 - 02.2024
  • Accurately process new insurance claims of members and update insurance databases/systems.
  • Check insurance and commercial quotations from members and accurately process in the appropriate company portals.
  • Maintain regular communication with members regarding approval, processing, and cancellation of insurance.
  • Action enquiries received from members and contracted insurance clients regarding specific claims.
  • Follow up with members for insurance companies and commercial works identified as overdue in the system.
  • Work collaboratively with the other departments as required.
  • Assist the team with any insurance related tasks as required.
  • Reception Relief.

Administration Assistant

EBM RentCover
04.2021 - 06.2023
  • Train inexperienced staff members.
  • Conduct second round interviews.
  • Update EBM Real Estate Agents databases as required.
  • Conduct due diligence when potential businesses are interested in partnering with EBM, which includes checking the Deregistered/Banned listing on completed “Registered to Appoint Documents” including directors/principals of those agencies.
  • Set up agencies on EBM databases.
  • Transfer insurance policies as advised when agencies inform EBM that their business has sold their rent roll, or an agent is relocating to another agency and migrating their portfolio to a new agency.
  • Issue login details to agents for use of the EBM self-managed agent portal.
  • Issue renewal notices using Egnyte system.
  • Data cleanse new policies.

Administrator

Kincrome Tools & Equipment
12.2020 - 04.2021
  • Process warranties and claims in Pronto.
  • Update warranties and claims email inbox.
  • Liaise with sales representatives via email regarding all warranties and claims enquiries.

Sample Receipt Officer

Australian Life Sciences (ALS)
10.2018 - 01.2020
  • Process received sample submission forms accurately and within required timeframes into the Laboratory Information Management System (LIMS).
  • Collate submission forms and work orders.
  • Unpack samples received from external couriers, internal couriers and customer drop offs and process Chain of Custody received with samples.
  • Label samples and allocate to correct temperatures within laboratory, in preparation for testing as requested.
  • Maintain cleanliness of sample trolleys, tubs, benches, and refrigerators.
  • Contact clients via email or phone to verify submission forms and/or samples received to confirm or amend details when discrepancies are identified.
  • Working to National Association of Testing Authorities (NATA) standards and complying with international standards such as ISO/IEC 17025.
  • Employee of the Month of March at ALS 2019

Receptionist/Aftersales Customer Claims Assistant

United Book Distributors
04.2018 - 09.2018
  • Greetings to all visitors to the site.
  • Maintain the reception area and entrance foyer neat, tidy, and clean.
  • Answer phone calls and transfer to relevant department/individual.
  • Receive all Australia Post mail and distribute to relevant department/individual.
  • Process all claims received via Australia Post/Internal mail.

Education

High School Diploma -

St Johns College
Dandenong, VIC

Skills

  • Customer service and support
  • Client relations management
  • Conflict resolution strategies
  • Team collaboration
  • Administrative assistance
  • Data entry accuracy
  • Professional presentation skills
  • Computer literacy and MS proficiency
  • Methodical approach
  • Deadline efficiency

References

Available upon request.

Personal Achievements And Interests

  • Kokoda Challenge, 2014
  • Eureka Climb, 2015, 2016, 2017
  • Stadium Stomp, 2014, 2015, 2016

Attributes

  • Dedicated administrative professional with successful experience in fast-paced office settings.
  • Hardworking team member with expertise in completing various clerical tasks and offering staff support.
  • Responsible, punctual, and productive professional when working with little to no supervision.
  • Organised with a proven history of providing exceptional customer service.
  • Offering keen diligence and strong decision-making skills to manage multiple, concurrent tasks.
  • Initiative-taking work ethic.

Accomplishments

  • Employee of the Month for March 2019 – ALS
  • HIA Reward Stars
  • Achieved KPIs within two months at Unique Building Services

References

References available upon request.

Timeline

Contract Officer

Unique Building Services
03.2025 - Current

Administration Assistant

HIA Insurance Services
08.2024 - 03.2025

Clerical Assistant

Emeritus Research
04.2024 - 08.2024

Administration Assistant

Choices Flooring
07.2023 - 02.2024

Administration Assistant

EBM RentCover
04.2021 - 06.2023

Administrator

Kincrome Tools & Equipment
12.2020 - 04.2021

Sample Receipt Officer

Australian Life Sciences (ALS)
10.2018 - 01.2020

Receptionist/Aftersales Customer Claims Assistant

United Book Distributors
04.2018 - 09.2018

High School Diploma -

St Johns College

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Geraldine Davey