Geraldine Davey
Ferntree Gully,Australia
Summary
Results-driven administrative professional with a track record in dynamic office settings. Expertise in clerical functions and staff assistance, complemented by a commitment to punctuality and productivity. Proven ability to provide exceptional customer service while managing multiple responsibilities. Highly motivated and adaptable, with a strong focus on mastering new skills and taking initiative.
Overview
7
7
years of professional experience
Work History
Contract Officer
Unique Building Services
03.2025 - Current
- Prepare domestic builders’ contracts for over $10k in Vic and over $5k in NSW.
- Contact insureds to follow up outstanding signed contracts and scope of works.
- Contact insureds to follow up on overdue excesses and outstanding maintenance requirements.
- Update insurance company portals and computer systems with notes.
- Progress claims to the correct internal departments via NetSuite.
- Provide accurate and timely information and a high level of customer service via phone and email.
- Address all customer inquiries and complaints.
- Record and maintain accurate customer information, interactions and transactions in NetSuite and company portals.
- Collaborate with internal staff to ensure a seamless customer experience.
- Review and action revised contracts.
- Manage paperwork inboxes.
- Provide administrative support to all internal staff as required.
- Successfully met the Key Performance Indicator (KPI) of progressing 20 claims to our repair team within one week during the first two months of employment.
- Achieved the Key Performance Indicator (KPI) by making 30 outbound calls to insureds within a day for outstanding signed contracts, scope of work maintenance completion, and overdue excesses within the first two months of employment.
Administration Assistant
HIA Insurance Services
08.2024 - 03.2025
- Monitor and process requests in the Amend and Cancellation Inbox for Home Warranty Policies and submit them to VMIA via the portal.
- Contacting clients via email when incomplete documentation is received to enable submission.
- Backup reception.
- Actioning voice messages.
- Assisting with broker renewal reminders.
- Ad hoc administration tasks as required, e.g., mailing correspondence to clients, updating VBA register.
Clerical Assistant
Emeritus Research
04.2024 - 08.2024
- Enter all billing information from fully Executed CTRA’s into Emeritus’s billing system – Clinibase.
- File approved documents into the SiteDocs Portal.
- Assist the Trial Advancement Team with emails, filing, and documentation.
- Obtained GCP for Investigational Studies Training certification.
Administration Assistant
Choices Flooring
07.2023 - 02.2024
- Accurately process new insurance claims of members and update insurance databases/systems.
- Check insurance and commercial quotations from members and accurately process in the appropriate company portals.
- Maintain regular communication with members regarding approval, processing, and cancellation of insurance.
- Action enquiries received from members and contracted insurance clients regarding specific claims.
- Follow up with members for insurance companies and commercial works identified as overdue in the system.
- Work collaboratively with the other departments as required.
- Assist the team with any insurance related tasks as required.
- Reception Relief.
Administration Assistant
EBM RentCover
04.2021 - 06.2023
- Train inexperienced staff members.
- Conduct second round interviews.
- Update EBM Real Estate Agents databases as required.
- Conduct due diligence when potential businesses are interested in partnering with EBM, which includes checking the Deregistered/Banned listing on completed “Registered to Appoint Documents” including directors/principals of those agencies.
- Set up agencies on EBM databases.
- Transfer insurance policies as advised when agencies inform EBM that their business has sold their rent roll, or an agent is relocating to another agency and migrating their portfolio to a new agency.
- Issue login details to agents for use of the EBM self-managed agent portal.
- Issue renewal notices using Egnyte system.
- Data cleanse new policies.
Administrator
Kincrome Tools & Equipment
12.2020 - 04.2021
- Process warranties and claims in Pronto.
- Update warranties and claims email inbox.
- Liaise with sales representatives via email regarding all warranties and claims enquiries.
Sample Receipt Officer
Australian Life Sciences (ALS)
10.2018 - 01.2020
- Process received sample submission forms accurately and within required timeframes into the Laboratory Information Management System (LIMS).
- Collate submission forms and work orders.
- Unpack samples received from external couriers, internal couriers and customer drop offs and process Chain of Custody received with samples.
- Label samples and allocate to correct temperatures within laboratory, in preparation for testing as requested.
- Maintain cleanliness of sample trolleys, tubs, benches, and refrigerators.
- Contact clients via email or phone to verify submission forms and/or samples received to confirm or amend details when discrepancies are identified.
- Working to National Association of Testing Authorities (NATA) standards and complying with international standards such as ISO/IEC 17025.
- Employee of the Month of March at ALS 2019
Receptionist/Aftersales Customer Claims Assistant
United Book Distributors
04.2018 - 09.2018
- Greetings to all visitors to the site.
- Maintain the reception area and entrance foyer neat, tidy, and clean.
- Answer phone calls and transfer to relevant department/individual.
- Receive all Australia Post mail and distribute to relevant department/individual.
- Process all claims received via Australia Post/Internal mail.
Education
High School Diploma -
St Johns College
Dandenong, VICSkills
- Customer service and support
- Client relations management
- Conflict resolution strategies
- Team collaboration
- Administrative assistance
- Data entry accuracy
- Professional presentation skills
- Computer literacy and MS proficiency
- Methodical approach
- Deadline efficiency
References
Available upon request.
Personal Achievements And Interests
- Kokoda Challenge, 2014
- Eureka Climb, 2015, 2016, 2017
- Stadium Stomp, 2014, 2015, 2016
Attributes
- Dedicated administrative professional with successful experience in fast-paced office settings.
- Hardworking team member with expertise in completing various clerical tasks and offering staff support.
- Responsible, punctual, and productive professional when working with little to no supervision.
- Organised with a proven history of providing exceptional customer service.
- Offering keen diligence and strong decision-making skills to manage multiple, concurrent tasks.
- Initiative-taking work ethic.
Accomplishments
- Employee of the Month for March 2019 – ALS
- HIA Reward Stars
- Achieved KPIs within two months at Unique Building Services
References
References available upon request.
Timeline
Contract Officer
Unique Building Services
03.2025 - Current
Administration Assistant
HIA Insurance Services
08.2024 - 03.2025
Clerical Assistant
Emeritus Research
04.2024 - 08.2024
Administration Assistant
Choices Flooring
07.2023 - 02.2024
Administration Assistant
EBM RentCover
04.2021 - 06.2023
Administrator
Kincrome Tools & Equipment
12.2020 - 04.2021
Sample Receipt Officer
Australian Life Sciences (ALS)
10.2018 - 01.2020
Receptionist/Aftersales Customer Claims Assistant
United Book Distributors
04.2018 - 09.2018
High School Diploma -
St Johns College
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