Geraldine Ibbotson
Dapto,NSW
Summary
Dynamic leader with proven expertise in staff management and customer service, honed across roles from School Crossing Supervisor at Transport For NSW to running a successful small business. Excelled in fostering cultures of continuous improvement and safety, achieving high levels of staff performance and customer satisfaction. Skilled in problem-solving and adaptability, driving operational excellence and team development.
Overview
20
20
years of professional experience
Work History
School Crossing Supervisor
Transport For NSW
03.2015 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
School Administrative Assistant
Public Education Department
08.2008 - 03.2011
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Enhanced student safety by monitoring visitor access and distributing visitor badges as needed.
- Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via email or phone calls.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
- Increased parent-teacher communication through timely and well-written newsletters, notices, and announcements.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Owner/Operator Small Business
Myself
07.2005 - 11.2007
- Monitored cash flow for sustainable operational practices.
- Recognized individual contributions to motivate and inspire teams.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
No Degree - Computer Applications For The Office
TAFE NSW
NSWNo Degree - Education Support Administration/Info Technology
TAFE NSW
NSWSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Safety protocols
- Coaching and mentoring
- Problem-solving
- Adaptability
- Problem-solving abilities
Timeline
School Crossing Supervisor
Transport For NSW
03.2015 - Current
School Administrative Assistant
Public Education Department
08.2008 - 03.2011
Owner/Operator Small Business
Myself
07.2005 - 11.2007
No Degree - Computer Applications For The Office
TAFE NSW
No Degree - Education Support Administration/Info Technology
TAFE NSW
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