Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Geraldine Laird

Morayfield

Summary

Dynamic and results-driven professional with extensive experience at Woolworths Australia, excelling in customer service and staff management. Proven ability to enhance customer satisfaction and streamline operations, while effectively training and mentoring team members. Skilled in cash handling and problem-solving, consistently achieving productivity targets and fostering a positive shopping environment.

Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.

Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring smooth and seamless shopping experience.

Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.

Overview

20
20
years of professional experience

Work History

Front End Supervisor/Checkout Operator

Woolworths Australia
10.2017 - Current
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Led by example in customer interactions, setting high standard for service that team members followed.
  • Improved customer checkout experience with introduction of faster, user-friendly payment systems.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling techniques.

Bar/Gaming Attendant

Shamrock Hotel
03.2005 - 11.2009
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
  • Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
  • Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Educated guests on game rules and strategies, enhancing their enjoyment and understanding of the games offered.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
  • Patrolled assigned areas to verify players adherence to regulations and proper machine function.
  • Reset and refilled slot machines with tickets and money.
  • Cashed out jackpots of up to $[Amount] and processed proper tax forms to uphold legal requirements.
  • Collected fees for services and games, managing $[Amount] in cash daily maintaining compliance with [State] gambling laws.

Education

No Degree -

Sarina State High School
Sarina, QLD
12-1983

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Staff management
  • Time management
  • Listening skills
  • Staff supervision
  • Cash counting
  • Cash handling
  • Team supervision
  • Cash handling accuracy
  • Hospitality services
  • Training and mentoring

Accomplishments

  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].

Timeline

Front End Supervisor/Checkout Operator

Woolworths Australia
10.2017 - Current

Bar/Gaming Attendant

Shamrock Hotel
03.2005 - 11.2009

No Degree -

Sarina State High School

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Geraldine Laird