Geraldine Nel
Bunbury,WA
Summary
Dynamic leader with a proven track record at Liftpro SA, excelling in operations management and relationship building. Spearheaded business growth through strategic planning and exceptional client service. Skilled in project management and team leadership, consistently achieving financial objectives and enhancing customer satisfaction. Demonstrated ability to surpass sales targets and streamline business processes for maximum efficiency and profitability.
Overview
13
13
years of professional experience
Work History
Owner
Liftpro SA
South Africa
09.2022 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager Director
AA Electrolight
South Africa
09.2020 - 02.2022
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Evaluated existing policies and procedures on an ongoing basis; identified areas for improvement and implemented necessary changes.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Manager and Client Liason
LG South Africa
South Africa
07.2011 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Education
Red Seal - Hairdresser
Prestige Academy
South Africa12.2023
Red Seal - Nail Technician
Young Nails South Africa
South Africa 10.2018
Grade 12 Matric - Biology ,Tourism, English, Afrikaans, Typing, HomeEconomics
High School Westonaria
South Africa 12.2005
Skills
- Customer Relations
- Relationship Building
- Project Management
- Client Service
- Operations Management
- Business Management
- Business Planning
- Staff Management
- Staff hiring
- Business Administration
- Sales Leadership
- Administrative Oversight
- Customer Service
- Decision-Making
- Team Leadership
Timeline
Owner
Liftpro SA
09.2022 - 04.2024
Manager Director
AA Electrolight
09.2020 - 02.2022
Assistant Manager and Client Liason
LG South Africa
07.2011 - 10.2018
Red Seal - Hairdresser
Prestige Academy
Red Seal - Nail Technician
Young Nails South Africa
Grade 12 Matric - Biology ,Tourism, English, Afrikaans, Typing, HomeEconomics
High School Westonaria