Geraldine Uribe Calderon
Surfers Paradise Boulevard,Australia
Summary
I am a motivated service worker with exceptional social skills, communication abilities, and a customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Okey Dokey Cafe
08.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Food, Beverage, and Barista Attendant
The Star Entertainment Group
06.2022 - Current
- Greeted, seated, and served customers in a section of 16 tables in a high-volume, restaurant inside of the PGR (private gaming room) in the Star Casino – Gold Coast
- Barista: prepare coffee and tea drink, cleans coffee machines, and equipment
- Described specials to guests and answered questions as needed to ensure satisfaction with selections
- Followed guidelines for allergy and diet concerns and obeyed food handling safety regulations and procedures.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shift Leader
Guzman y Gomez Gold Coast
12.2020 - 08.2023
- Open and close registers for staff members, count register drawers, and resolve cash overages and shortages
- Led teams of 8-17 employees
- Barista: prepare coffee and tea drink, cleans coffee machines, and equipment
- Develop and assign tasks to staff members, oversee completion of tasks
- Resolve customer issues and approve exceptions to policy for coupons, returns, etc
- Train new hires and create development opportunities for experienced staff members
- Provide recognition and constructive feedback throughout the shift as appropriate.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
General Kitchen Hand Services
Circo Terraza Colombia
08.2017 - 05.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
Education
Diploma - Diploma of Leadership And Management
Australian Pacific College
Gold Coast, QLD06.2023
Associate of Arts - Marketing And Communication
International House Sydney
Sydney05.2020
General English - General English
Times Academy
Sydney CBD04.2019
International Business - International Business
Graduate in International Business University
Uniempresarial 07.2018
Skills
- Coffee Brewing
- Conflict Resolution Skills
- Assistant leader
- Customer service
- Multi-Tasking in a Fast-Paced Environment
- Teamwork Skills
- Hard Working
- Resilience
- Attention to the little details
- A master of multitasking
Others
- CERTIFICATE BARISTA
- WHITE CARD
- RSA
Certificate
Barista – RSA – White card
Language
Spanish native / English Upper
Availability
Full-time
Personal Information
Nationality: Colombian
References
Nataly Martinez, 0449682300 Laura Zanabria, 0450067972
Certification
- Barista Training - Morena Espresso (Feb 2022
- RSA -Industry Training Services (Feb 2021)
Timeline
Barista
Okey Dokey Cafe
08.2023 - Current
Food, Beverage, and Barista Attendant
The Star Entertainment Group
06.2022 - Current
Shift Leader
Guzman y Gomez Gold Coast
12.2020 - 08.2023
General Kitchen Hand Services
Circo Terraza Colombia
08.2017 - 05.2018
Diploma - Diploma of Leadership And Management
Australian Pacific College
Associate of Arts - Marketing And Communication
International House Sydney
General English - General English
Times Academy
International Business - International Business
Graduate in International Business University
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