GERALDINE YEO
Carnegie,VIC
Summary
Dedicated and adaptable professional with proactive attitude and the ability to learn quickly. Recognised for the ability to build strong relationships across all cultures and provide decisive team leadership in a fast paced environment. Desire to take on new challenges and utilise my strong work ethic, dispute resolution experience and exceptional communication skills.
Multi-faceted background encompassing administration, customer service, marketing and early childhood education. With my unique work experience and skill set, I am confident in my ability to hit the ground running and be a valuable asset to your organisation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head of Student Support
Careerhouse and The Learning Group
03.2021 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Provided leadership and direction to staff members to ensure successful completion of projects and team goals.
- Managed day-to-day operations of the team, such as task allocation and prioritisation, while ensuring high levels of customer satisfaction were met at all times.
- Developed, implemented and maintained accurate records of student activities, progress and achievements.
- Handled escalated calls from customers requiring additional assistance or specialised knowledge.
- Provided on going training and drafting correspondence on best practices for resolving complex customer service disputes.
- Facilitated communication with internal departments such as sales, accounts, collections, technical support. to ensure complete resolution of customer issues.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed multiple projects simultaneously within tight deadlines.
- Developed and implemented curriculum for new courses in alignment with educational standards.
- Collaborated with vendors and tutors to meet department needs.
- Maintained strong partnerships with external stakeholders to drive company success.
- Experience in dealing with confidential materials and sensitive matters.
Preschool Teacher
Daizawa International School
07.2017 - 04.2019
- Developed thematic curriculum to facilitate learning through a Reggio Emilia approach for 18 months -3 year old classroom
- Implemented Phonics program that improved children's memory, recall and gross motor skills
- Planned and created various props, crafts and realia needed for various activities and projects
- Documented each child's learning and development by creating a daily journal with quotes, anecdotes and photographs to capture the
- Observed, assessed, and reported children's development and behaviour to families and director
- Delivered activities and opportunities that encouraged curiosity, exploration and problem-solving appropriate to the development levels of each child.
Preschool and ESL Teacher
Belgrave English School
10.2015 - 05.2017
- Lead preschool teacher, 2-3 year old classroom
- Help Pre-K students understand and use basic concepts and skills, to demonstrate responsible emotional and cognitive behaviours
- Prepared and executed tailored lessons for students ranging from K-12 as well as adults
- Experience in teaching and adapting lesson plans for students with various English levels
- Worked with Native Japanese Assistant Teachers in preparing classes and sharing support for each student's development
- Developed a strong rapport with children, families, and staff
- EIKEN test preparation
- Experience teaching Mommy & Baby classes.
Accessories Manager/Senior Team Member
Bardot Australia
10.2015 - 05.2017
- Managed team on Thursday and Friday nights
- Opening/EOD closing and cashing-up
- Learned inventory systems including Replenishment in how to pull merchandise to the floor according to previous day sales
- Recognised on multiple occasions for outstanding service
- Styling course completed.
Senior Team Member
Diva
06.2011 - 07.2015
- Worked closely with senior management and support team with training and development
- Led team every week to successfully change floor plans, merchandise new stock, implant new directives and set up store for the week
- Use initiative to run store, maintain and reach KPI's, budgets and promotions
- Part of the team that won two back-to-back promotion competitions as the store to sell the highest percentage in Victoria
- Created, fixed and altered jewellery
- Styled customers to the latest trends
- Opening/EOD closing and cashing-up/Daily banking and float.
Marketing and PR Executive
Marketing Eye
11.2010 - 06.2011
- Provided assistance to all Marketing Managers with successful delivery of all PR and marketing collateral
- Wrote, edited and disseminated professional messaging including press releases, online content, social media and internal and external communication materials
- Monitored press coverage and ongoing marketing campaigns
- Collaborated on website redesigns resulting in improved search engine rankings
- Took and assisted client calls
- General administration duties
- Coordinated and delegated tasks to interns
- Prepared presentations for prospective clients and edited monthly reports.
Education
Diploma of Business Administration -
Holmesglen Institute
10.2020
Professional TESOL Certificate -
Australasian Training Academy
05.2014
Advanced TESOL Certificate -
Australasian Training Academy
04.2014
Bachelor of Arts (Media and Communications) - Public Relations & Journalism
Deakin University
04.2011
Victorian Certificate of Education -
Our Lady of Sion College
11.2006
Folio Preparation in Fashion - Drawing and Fashion Design
RMIT University
09.2006
Skills
- Emotional intelligence
- Multi-tasking
- Communication
- Making effective use of resources
- Problem solving
- Attention to detail
- Conflict Resolution
- Critical Thinking
- Coaching
- Proofreading
- Time Management
- Goal setting
- Creativity
- Thinking outside the box
- Writing
Affiliations
- Travel
- E-commerce
- Beauty/Skincare
- Cooking
- Crafting
- Japanese Culture
Technical
- Mac/Windows
- SalesForce
- Microsoft Office
- Google Workspace
- Moodle
- ACS and OCA LMS
- Slack. Teams, Zoom, Webex
- Canva
- WordPress
- Etsy
- Dropbox
- Adobe-Photoshop, Lightroom, Indesign and Illustrator
References
References available upon request.
Certification
- Working with Children Check, Volunteer, 08/27/34
- Belgrave English School, First Aid Training Course
Timeline
Head of Student Support
Careerhouse and The Learning Group
03.2021 - Current
Preschool Teacher
Daizawa International School
07.2017 - 04.2019
Preschool and ESL Teacher
Belgrave English School
10.2015 - 05.2017
Accessories Manager/Senior Team Member
Bardot Australia
10.2015 - 05.2017
Senior Team Member
Diva
06.2011 - 07.2015
Marketing and PR Executive
Marketing Eye
11.2010 - 06.2011
Diploma of Business Administration -
Holmesglen Institute
Professional TESOL Certificate -
Australasian Training Academy
Advanced TESOL Certificate -
Australasian Training Academy
Bachelor of Arts (Media and Communications) - Public Relations & Journalism
Deakin University
Victorian Certificate of Education -
Our Lady of Sion College
Folio Preparation in Fashion - Drawing and Fashion Design
RMIT University