Geralea Griffin
Burrum Heads
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
19
19
years of professional experience
Work History
Customer Service Officer
Services Australia
06.2009 - Current
- Provided support to customers through effective communication and problem-solving techniques.
- Assisted in processing customer inquiries via phone, email, and chat channels efficiently.
- Maintained detailed records of customer interactions for future reference and follow-up.
- Adapted quickly to new tools and technologies to improve service delivery processes.
- Engaged in continuous learning opportunities to enhance product knowledge and service skills.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Learned company policies and procedures to offer accurate information to clients.
- Collaborated with team members to resolve issues and enhance customer satisfaction levels.
Retail Supervisor
Woolworths Group
06.2017 - 06.2019
- Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
- Coordinated promotional events, enhancing store visibility and boosting sales.
- Collaborated with management to refine operational processes for improved efficiency.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
Hospitality Worker
Far South Coast Bowling Club
06.2006 - 06.2010
- Delivered exceptional customer service in fast-paced environments, enhancing guest satisfaction.
- Managed daily operations, ensuring adherence to health and safety standards.
- Coordinated with team members to streamline service delivery and improve efficiency.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Coordinated events and functions, tailoring services to meet diverse client needs.
Education
High School Diploma -
Burwood Heights High School
Forest Hill, VIC11.1979
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Records maintenance
- Payment processing
- Computer proficiency
- Product knowledge
- Paperwork processing
- Handling complaints
- Attention to detail
- Decision-making
- Personable and approachable
- Team collaboration
- Deadline adherence
Languages
English
Full Professional
Interests
Golf, Walking the Dog, Socialising
Timeline
Retail Supervisor
Woolworths Group
06.2017 - 06.2019
Customer Service Officer
Services Australia
06.2009 - Current
Hospitality Worker
Far South Coast Bowling Club
06.2006 - 06.2010
High School Diploma -
Burwood Heights High School