GERAN MORGAN

Waterline Projects is an Australian engineering consultancy delivering specialized services to the mining, energy, and infrastructure sectors, with a focus on operational efficiency, safety, and quality.

In my role as Portfolio Manager, I managed client portfolios across Northern Queensland, including key accounts such as Glencore, Kestrel Coal, Evolution Mining, and Ensham Coal Mine. I coordinated projects from initiation to completion, ensuring high-quality outcomes and strong client relationships.

Portfolio Management & Client Engagement:

• Acted as the primary contact for clients, facilitating clear and regular communication between the client and engineers.
• Conducted client site visits to build relationships and find business leads.
• Issuing feedback surveys (NPS) at the end of projects to strengthen relationships and enhance client satisfaction.

Project Management & Job Coordination:

• Managing up to 30 projects simultaneously across all phases—including initiation, scoping, resource allocation, budgeting, and invoicing—to ensure timely and successful completion.
• Prepared weekly and monthly progress reports, tracking project timelines, budgets, and accruals for client forecasting.

Team Leadership & Risk Management:

• Led multidisciplinary engineering teams (Electrical, Mechanical, Structural, and Civil), providing assistance and guidance to consistently achieve project goals.
• Effectively adapted my communication style to suit various personalities, enabling stronger teamwork, and smoother interactions.
• Identified potential risks early, and implemented effective solutions to deliver projects on schedule and within budget.

Achievements: I built strong client relationships through proactive engagement and clear communication, resulting in repeat business, larger projects, easier collaboration, and making challenging conversations less stressful, and my role significantly more enjoyable.

The project services team undertakes key layout changes in Coles stores across New South Wales including store renewal and resets.

As Project Lead I coordinate the project scope of works from initiation through to completion ensuring all requirements are met. This includes:

Report Preparation:

• Daily project reports, creating and maintaining project schedules and tracking project costs

• Existing conditions report and delivery schedule outlining required equipment and deliveries

• Detailed reporting at completion of each project, outlining positives, issues, solutions and ideas for improvement as well as providing an overview on the teams performance

Project Management:

• Building a schedule of works for each project detailing each action and expected cost

• Ensuring that project funding estimates are complied and submitted correctly with a high degree of accuracy.

• Coordinating the delivery of required equipment and teams to meet the schedule.

• Managing on-site staffing requirements for each project including rostering, planning cost-effective travel and accommodation arrangements and creating travel cost quotes

• Assisting the space planner with the merchandise plan; highlighting errors and making recommendations

• Identifying any potential risks with the project scope and ensuing appropriate mitigation measures are established and actively managed including alleviating store operations from impact of mass change.

• Implementing the project as per the agreed scope and budget and in a timely, efficient manner.

Team Management:

• Managing and coordinating a day team consisting of a team leader and up to six merchandisers and a night team including a team leader and up to 20 merchandisers.

• Provide training and coaching where required.

• Ensuring all team members are aware of, and are actively practicing Coles customer service policies and safety procedures whilst in store.

Communication:

• Work collaboratively with all internal and external stakeholders.

• Communicating the Project Plan to the Store Manager and wider team, and provide regular updates to ensure relevant stakeholders are fully informed on the projects progress.

Achievements:

Coles Relay gave me the opportunity to grow from someone with zero leadership experience into a confident decisive manager who has built great relations and trust with Stakeholders and Store Managers across NSW/ACT. I have developed exceptional conflict resolution skills and have learnt to be influential by facilitating in-depth information.

• Health & Safety with Chemicals - Mixing Chemical for specific plant types - Spraying and removing noxious weeds and trees - Working on all types of terrain: Mountains, Gorges, Farms, City Area, Beaches, Marshes, Rivers and Streams
• Self managing jobs e.g trimming trees, hedges and mowing lawns/weed whacking for select properties - Planting and maintaining native trees
• Leading and co-leading younger teams on jobs when supervisors aren't available
• Disposed of hazardous waste and chemicals according to established methods.
• Practiced good safety habits and maintained clean and safe work environment.
• Mixed chemicals and fertilizers according to manufacturer instructions and safety standard to protect people, pests and vegetation from harm.

Achievements:

This role allowed me to grow in the environmental sector. My knowledge around land management and conservation has improved immensely. This line of work was physically and mentally strenuous but rewarded me with a strong mindset and new ambition.

• Identified elevations by positioning levels or rods at specific points.
• Surveyed project sites to establish reference points to guide construction.
• Utilized GPS techniques to assemble data from field surveys and measure distances and elevations.
• Calculated latitudes, longitudes, angles and areas using survey field notes or reference tables.
• Measured distance between points using surveyor's chain.
• Logged survey data into database and GIS system for recordkeeping.
• Marked and set points with spikes, stakes and rods.

(Artificial Breeding Services, New Zealand)

• Handled liquid nitrogen safely and effectively for storage and preservation of artificial breeding straws.
• Managed accurate processing of inbound and outbound orders, ensuring timely distribution of frozen genetic material to New Zealand farmers.
• Maintained rigorous inventory control, storage records, and documentation related to artificial breeding straw shipments.
• Adhered strictly to health and safety guidelines when working with cryogenic materials and equipment.