GERARD KELLY
Brisbane, Mount Gravatt,QLD
Summary
Strategic Operations Leader with 8+ years’ experience managing multi-department venues and teams of up to 60 staff in high-volume environments. Directed operations for a $12M not-for-profit club serving over 3,000 members, strengthening service delivery and operational performance. Expertise in workforce leadership, logistics, procurement and contractor coordination, leading the organisation to multiple industry awards while driving profitability, team development and continuous improvement. Hands-on and practical by nature, comfortable working across operational, site or physical tasks when required, and open to a broad range of roles.
Overview
8
8
years of professional experience
Work History
General Manager
Darwin Trailer Boat Club
Darwin, Australia
03.2024 - 03.2026
- Directed daily operations across hospitality, gaming, admin, compliance, and maintenance to ensure seamless service delivery
- Supervised teams of up to 60 staff across multiple departments
- Planned workforce allocation, rostering, and shift coverage
- Coordinated contractors and repairs to maintain facility standards and operational readiness
- Maintained readiness for large events (600+ guests)
- Controlled labour costs and operational expenditure to align with budgetary goals
- Presented at regular board financial and operational meetings
- Supported site operations by executing various practical tasks
- Not‑for‑profit club, 3,000+ members, $12M+ turnover
Bar Manager & Assistant Club Manager
Darwin Trailer Boat Club
Darwin, Australia
06.2019 - 03.2024
- Managed high‑volume bar operations in member venue, ensuring smooth service and member satisfaction
- Assisted Club Manager with daily operations and staffing to maintain efficient workflow
- Created and developed all bar and restaurant menus
- Led recruitment, onboarding, and supervision of teams
- Coordinated club events to increase member engagement and participation
- Managed stock logistics, ordering, and suppliers
- Coordinated maintenance scheduling and contractors
- Not‑for‑profit club, 3,000+ members, $12M+ turnover
Labourer
Diverse Tiling
Darwin, Australia
02.2021 - 08.2021
- Executed demolition using jackhammer and kango to clear sites for new construction
- Performed waterproofing and surface preparation to ensure durability and readiness for tile installation
- Substrate preparation and tile support
- Maintained cleanliness and safety on construction site to promote safe working environment
Hotel Manager
White House Hotel
Leonora, Australia
06.2018 - 05.2019
- Managed daily hotel operations, enhancing guest satisfaction through effective service delivery.
- Managed daily bar operations to ensure smooth service and customer satisfaction.
- Trained staff on beverage preparation and customer service techniques, improving overall guest experience.
- Supervised staff training programs, fostering service excellence and team cohesion.
- Resided in a remote mining town, managing daily responsibilities.
Senior Bar Attendant
Mayfair Lane
Perth, Australia
01.2018 - 06.2018
Core Capabilities
- Leading and supervising teams in fast-paced, high-volume environments
- Workforce planning, rostering, and labour cost control
- Budgeting, cost management, and operational expenditure oversight
- High-volume operations and multi-department service delivery
- Maintenance coordination, facility upkeep, and contractor management
- Recruitment, onboarding, and performance supervision of staff
- Stock control, purchasing, and supplier negotiation
- Event planning and delivery in large-scale venues
- Site preparation, demolition support, and waterproofing tasks
- Working safely in remote, physical, and high-pressure settings
Licenses And Tickets
- Construction White Card
- Standard 11 Mining Induction
- Working at Heights
- Confined Spaces
- Moxy (Articulated Haul Truck)
- Rigid Haul Truck
- Water Cart
- First Aid & CPR
- Fire Warden
- RSA & RSG
- Community Liaison Officer
- Approved Manager Licence (QLD — can obtain on request)
- Diploma of social media marketing
- Cert 5 manual and computer book keeping
- Full Manual Driver’s Licence
References
- Angelino Zidda, General Manager, Darwin Trailer Boat Club, 0472646624
- Phillip Campbell, Maintenance Manager, Darwin Trailer Boat Club, 0431106006
Timeline
General Manager
Darwin Trailer Boat Club
03.2024 - 03.2026
Labourer
Diverse Tiling
02.2021 - 08.2021
Bar Manager & Assistant Club Manager
Darwin Trailer Boat Club
06.2019 - 03.2024
Hotel Manager
White House Hotel
06.2018 - 05.2019
Senior Bar Attendant
Mayfair Lane
01.2018 - 06.2018