Gerard Mahony
Guildford
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Community Development Officer
NSW Waratahs Rugby Union
01.2023 - Current
- Enhanced athlete performance by developing comprehensive training programs tailored to individual needs.
- Established guidelines for sportsmanship and fair play, cultivating a positive sporting culture within the organization.
- Implemented injury prevention measures, reducing the incidence of sports-related injuries among athletes.
- Streamlined sports event organization, resulting in smoother operations and improved participant satisfaction.
- Managed scheduling of practices and competitions, ensuring minimal conflicts between various teams and departments.
- Collaborated with coaches to identify talent, leading to the successful recruitment of high-potential athletes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Business Development Director
GMMobility.com.au
04.2024 - 02.2025
- Facilitated business by implementing practical networking techniques.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Created customized solutions for clients by understanding their unique needs and preferences, leading to enhanced customer satisfaction levels.
- Analyzed market trends and customer needs to identify new business development opportunities.
- Developed training plans and performance improvement plans to address skill set gaps.
Personal Trainer
Genesis Health and Fitness Club
11.2020 - 12.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Demonstrated proper technique for exercises to avoid injuries.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Boosted personal training revenue by promoting additional services to existing clients.
- Streamlined scheduling processes for better time management and session availability.
- Analyzed client feedback to continuously improve training programs and client satisfaction.
- Utilized social media platforms to promote personal training services, expanding client base.
- Collaborated with healthcare professionals to design safe and effective programs for clients with medical conditions.
- Collaborated with other fitness professionals to develop and implement new programs.
- Promoted fitness classes to boost gym attendance.
- Provided emergency first aid and CPR as needed.
Office Manager
Mahony Family Lawyers
04.2012 - 11.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
Team Leader, Sales Operations
AMP
02.2010 - 03.2014
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Conducted regular performance evaluations, identifying areas of improvement and adjusting training programs accordingly.
- Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Maintained up-to-date knowledge of products and services offered to customers.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Developed and enforced policies and procedures for compliance with company policies.
- Negotiated more favorable rates and delivery times with vendors.
Education
Certificate IV - Personal Training
Fit College
Parramatta, NSW11-2020
No Degree - Strength And Conditioning Level 2
Fit College
Parramatta, NSW01-2020
Advanced Dip Financial Services-Financial Planning - Financial Planning
Kaplan Education
Sydney, NSW04-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Multitasking
- Active listening
- Organization and time management
- Calm under pressure
- Critical thinking
- Dependable and responsible
- Organizational skills
- Decision-making
- Problem resolution
Timeline
Business Development Director
GMMobility.com.au
04.2024 - 02.2025
Community Development Officer
NSW Waratahs Rugby Union
01.2023 - Current
Personal Trainer
Genesis Health and Fitness Club
11.2020 - 12.2024
Office Manager
Mahony Family Lawyers
04.2012 - 11.2016
Team Leader, Sales Operations
AMP
02.2010 - 03.2014
Certificate IV - Personal Training
Fit College
No Degree - Strength And Conditioning Level 2
Fit College
Advanced Dip Financial Services-Financial Planning - Financial Planning
Kaplan Education
Similar Profiles
David Mason-JonesDavid Mason-Jones
Chair at NSW Positive Rugby FoundationChair at NSW Positive Rugby Foundation
Owen BlakeOwen Blake
Rugby Development Officer at NSW RugbyRugby Development Officer at NSW Rugby
RAJANIKHIL MALARAMUTHANRAJANIKHIL MALARAMUTHAN
Intern at Unions NSW - Health Services Union (NSW/ACT/QLD)Intern at Unions NSW - Health Services Union (NSW/ACT/QLD)