Gerard Morales
Sydney,NSW
Summary
Motivated and hands-on manager on duty with proven experience leading high-performing teams in fast-paced venues at Zone Bowling and Timezone. Skilled in operations management, customer service excellence, and team leadership, with a strong track record of supporting multi-site operations, and contributing to venues that consistently deliver strong financial results. Adaptable, solution-focused, and passionate about creating memorable guest experiences, while ensuring operational efficiency. Eager to continue developing leadership capabilities and take on greater responsibilities, with the goal of progressing into senior management roles within the company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager on Duty
TEEG - Timezone / Zone Bowling
Blacktown, NSW
10.2023 - Current
- Oversaw staff during trading hours to maintain efficient venue operations.
- Managed customer service standards, resolved issues, and ensured a welcoming environment.
- Monitored daily revenue performance across venues, achieving high financial results.
- Coordinated opening and closing procedures, including cash handling and financial reporting.
- Supported stock control and maintenance issues while upholding venue presentation standards.
- Motivated and coached team members to uphold company values and deliver exceptional service.
Skills
- Customer Service
- Staff Training Development
- Inventory Oversight
- Fair Task Delegation
- Conflict Resolution
- Cash Handling
- End Of Day Reporting
- Venue operations
- Staff management
- Time Management
References
Carlo Velasco
Venue Manager
Timezone / Zone Bowling
Em: carlo.velasco@zonebowling.com
Ph: 0425 413 351
Certification
- Certificate II In Active Volunteering (CHC24015)
Timeline
Manager on Duty
TEEG - Timezone / Zone Bowling
10.2023 - Current
Similar Profiles
Dana CraftDana Craft
National Marketing Manager (Contract Role) at TEEG Entertainment (Timezone, Zone Bowling, Kingpin)National Marketing Manager (Contract Role) at TEEG Entertainment (Timezone, Zone Bowling, Kingpin)
JAI SMITHJAI SMITH
Guest Services - Fun Creator at TEEG - Zone BowlingGuest Services - Fun Creator at TEEG - Zone Bowling
Alurah SeualaAlurah Seuala
Manager on Duty at Zone Bowling, TEEGManager on Duty at Zone Bowling, TEEG
Josh S. GlendinningJosh S. Glendinning
Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)
Bao Long (Andy) LieuBao Long (Andy) Lieu
HR Administrator at Crawford and Company (Australia)HR Administrator at Crawford and Company (Australia)