Gerard Morales
NSW
Summary
Motivated and hands-on manager on duty with proven experience leading high-performing teams in fast-paced venues at Zone Bowling and Timezone. Skilled in operations management, customer service excellence, and team leadership, with a strong track record of supporting multi-site operations, and contributing to venues that consistently deliver strong financial results. Adaptable, solution-focused, and passionate about creating memorable guest experiences, while ensuring operational efficiency. Eager to continue developing leadership capabilities and take on greater responsibilities, with the goal of progressing into senior management roles within the company.
Overview
2
2
years of professional experience
Work History
Manager on Duty
TEEG - Timezone /Zone Bowling
10.2023 - Current
- Supervising staff to ensure smooth daily operations
- Managing customer service, resolving issues, and maintaining a safe environment
- Monitoring daily revenue and driving strong financial performance
- Handling opening/closing duties, cash handling, and daily financial reports
- Assisting with stock control, maintenance, and venue presentation
- Coaching and motivating staff to uphold company values and deliver great service
- Overseeing cash handling, end-of-day procedures, banking, and venue presentation
Education
Bachelor Of Business Management -
Western Sydney University
Sydney, New South Wales, NSWSkills
- Customer Service
- Staff Training Development
- Inventory Oversight
- Fair Task Delegation
- Conflict Resolution
- Cash Handling
- End Of Day Reporting
- Venue Operations
Timeline
Manager on Duty
TEEG - Timezone /Zone Bowling
10.2023 - Current
Bachelor Of Business Management -
Western Sydney University