Gerardo Castillo
Sydney,NSW
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Baja Cantina. Excelled in enhancing customer satisfaction and loyalty through exceptional service quality and efficient food service delivery. Skilled in menu design and specials recommendations, significantly optimizing sales. Proven ability to maintain high service standards, contributing to a positive dining experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Waiter
Baja cantina
06.2024 - Current
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Cafe Worker
Dirty Red Glebe
05.2024 - 06.2024
- Cleaned tables in the dining area before and after customer seating.
- Served patrons food from counters and steam tables.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Processed payments on cash register and counted back bills and change to patrons.
- Prepared and served hot or cold beverages.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Completed routine maintenance and repair.
Education
Some College (No Degree) - Australia Barista Course
CBD College Pty Ltd
11-2024
Skills
- Specials recommendations
- Service quality
- Customer service
- Customer loyalty programs
- Menu design
- Food service delivery
- Order taking
Certification
- RSA Certificate
- RCG Certificate
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Visa Type
- Student Visa
Hours available
Weekly
9am - 5pm
Weekend
available all day
Timeline
Restaurant Waiter
Baja cantina
06.2024 - Current
Cafe Worker
Dirty Red Glebe
05.2024 - 06.2024
- RSA Certificate
- RCG Certificate
Some College (No Degree) - Australia Barista Course
CBD College Pty Ltd
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