Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Focused and driven to meet team goals. Friendly and honest with a can do approach.
Overview
20
20
years of professional experience
Work History
Leisure Assistant
Alexander Aged Care
10.2022 - 01.2023
Coordinated all weekend leisure activities
Liased with Leisure Coordinator
Worked with 75+ residents
Planned and created new activities to help challenge and inspire residents using music, exercise and art mediums
Food and beverage handling
Planned, documented and evaluated activities for continuous improvement
Assisted with case management and recording of participation levels
Kept up to date with different leisure concepts and ideas
Liased with families of residents to better support residents
Placement Student
Alexander Aged Care
03.2022 - 09.2022
Performed all PCA duties of showering, toileting, assisting with meals and grooming
Assisted with preparing and facilitating activities
Reported to Leisure Coordinator for duties
Served food and beverages in required activities
Client Advisor
Louis Vuitton
06.2018 - 01.2019
Build and manage clientele base
Develop specific fabric knowledge of leather,canvas
and exotic pieces
Use of aftercare procedures to repair, refresh and maintain pieces
Adhered to strict etiquette and grooming standards
Co-ordinate floor staff
Keep up
to date with luxury trends and competitors
Work with KPI's
Use of technical software
for processing transactions, stock management and aftercare services
Sales Associate
Ben Sherman Pop Up Store
11.2017 - 06.2018
Provide luxury boutique experience for customers
Personalized fittings with
suiting and everyday apparel
Cash handling
Stock replenishment
Opening/closing
procedures
Daily cash management
Regular housekeeping standards
Maintaining
current on-trend knowledge about fabrics, quality, design and youth culture.
Senior Stylist
Accent Hair & Beauty
06.2013 - 06.2015
First point of contact for clients
Stock control
Ensure client comfort
Provide all hair services
Organize wages
Train new staff
Attend regular training/industry events
Manage WOMO business review site
Work with KPI’s
Administrative/Reception duties
Promote new hair services/colour trends and home care products
Education
Undergraduate Certificate in Foreign Languages - Japanese And French -
University Of Newcastle
Newcastle, NSW
VCE -
Albert Park Secondary College
Certificate IV In Leisure & Health
Nepean Industry Edge Training
Frankston, VIC
Certificate IV in Ageing Support
Nepean Industry Edge Training
Frankston, VIC
Certificate III in Hairdressing
Melbourne, VIC
Certificate II in Retail Operations
Albert Park Secondary College
Albert Park, VIC
Provide First Aid Certificate HLTAID003
Real Response
Melbourne, VIC
Skills
Fast learner and ambitious professional with twenty years of customer service experience
Positive mindset
Strong customer rapport
Conscientious and motivated team player
High level of customer service achieved through working across many facets of the Retail Industry in department stores, boutiques and luxury brands
Timeline
Leisure Assistant
Alexander Aged Care
10.2022 - 01.2023
Placement Student
Alexander Aged Care
03.2022 - 09.2022
Client Advisor
Louis Vuitton
06.2018 - 01.2019
Sales Associate
Ben Sherman Pop Up Store
11.2017 - 06.2018
Senior Stylist
Accent Hair & Beauty
06.2013 - 06.2015
Undergraduate Certificate in Foreign Languages - Japanese And French -