Germaine Johnson
Student
Perth,WA
Summary
Motivated dependable worker with experience in fast pace customer service, busy clinical settings, hospitality and medical reception. Adept at communicating with customers, handling inquiries and adapting to computer systems. with a commitment to providing exceptional customer service I am determined to grow my skill set to become a proficient worker.
Overview
1
1
year of professional experience
Work History
Hospitality Team Member
Boost Juice
04.2022 - Current
- Demonstrated ability to work in a fast-paced environment while maintaining accuracy and efficiency.
- Collaborated with various team members to meet customer requests.
- Monitored quality assurance standards throughout the facility providing corrective action when needed.
- Ensured compliance with safety regulations and standards throughout the property.
- Adhered to all health code guidelines regarding proper food handling techniques during meal preparation and
storage processes. - Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Assisted in training new staff members on hospitality policies and procedures.
Medical Receptionist
Wanneroo Total Health Care
02.2022 - 08.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Entered data into electronic health record system accurately and timely.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted with administrative tasks such as filing documents or preparing mailings.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Scanned and documented new patient information in electronic health records for registration purposes.
Education
High School Diploma -
Joseph Banks Secondary College
Banksia Grove, WA09.2021
Diploma - Enrolled Nurse
Open Colleges
Perth, WA03.2025
Skills
- System Documentation and record management
- Billing Coordination
- cash register operations
- sending emails, Fax and Scanning
- telephone skills
- customer communication
- conflict management
Certificates
- Certificate I in Skills for Work and Vocational
Pathways - Certificate III in Music Industry (Performance)
- Cert III in Business (Medical Administration)
Timeline
Hospitality Team Member
Boost Juice
04.2022 - Current
Medical Receptionist
Wanneroo Total Health Care
02.2022 - 08.2022
High School Diploma -
Joseph Banks Secondary College
Diploma - Enrolled Nurse
Open Colleges
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