HAZEL MAY EMPHASIS
MEDICAL RECEPTIONIST
337A MARION ROAD ,NORTH PLYMPTON
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Compassionate Health Care Assistant possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Patient/Client and Disability. Collaborative team player with strong clinical and interpersonal skills. Available 40-48 hours per week, including weekends and evenings.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
MEDICAL RECPTIONIST
MID CENTRAL HEALTH DISTRICT EMERGENCY DEPARTMENT
10.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Health Care Assistant Emergency Department
MID-DISTRICT HEALTH BOARD PALMERSTON NORTH
09.2021 - Current
- Organized and maintained medication closets and first aid supplies.
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Observed patient skin conditions and reported findings to registered nurse.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Aided patients with walking and limb exercises to improve strength and balance.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
SUPPORT WORKER
HEALTHCARE NEW ZEALAND
03.2021 - 09.2021
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Kept clients engaged in social networks and communities for personal health and growth.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression as needed.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Maintained safety with tidy, clean and hazard-free home environments.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
Health Care Assistant
SUMMERSET BY THE RANGES
05.2017 - 05.2021
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Organized and maintained medication closets and first aid supplies.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Adhered to patient dietary needs, including special diets and supplementary drinks under direction of nursing staff.
- Observed patient skin conditions and reported findings to registered nurse.
- Delivered high standard of holistic care to patients to promote equality and dignity at all times.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
MEAT PROCESSOR
TURKS CHICKEN POULTRY
11.2015 - 05.2017
- Cut meat products with slicing equipment according to size specifications.
- Packaged and attached labeling to various meat selections.
- Organized and stored items at specific temperatures to maintain freshness.
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Sanitized surfaces to maintain cleanliness of food service area.
- Performed equipment maintenance by cleaning, lubricating and maintaining proper alignment.
- Picked, packed and processed deli meat products such as cold cuts and [Type] items.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Processed meat by cutting, sorting parts, deboning and grinding.
- Cut meats to customer specifications and answered questions about specialty products.
Real Estate Sales Agent
FILIPINO HOMES
06.2011 - 10.2015
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Inspected properties for listing accuracy and updated posts to maintain marketing integrity.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Communicated with clients to understand property needs and preferences.
- Scheduled showings and tours for potential new clients and properties with 85% success rate
- Sold over $35m in properties over 4 years, increasing company revenue 30%
Education
HCA-SUPPORT WORKER LEVEL-4 -
HOROWHENUA LEARNING CENTRE
LEVIN NEW ZEALAND12.2019
CAREGIVER NC-2 GRADUATE - CAREGIVING
U.H.A CAREGIVER SCHOOL
BULACAO TALISAY CEBU CITY PHILIPPINES10.2011
BS-BIO FOR PHYSICAL THERAPY -
SOUTHWESTERN UNIVERSITY
CEBU PHILIPPINES03.1997
High School Diploma -
ST. CATHERINES COLLEGE
CARCAR CEBU PHILIPPINES03.1995
Skills
- Patient care
- Flexible schedule and availability
- Verbal and written communication skills
- Medication Administration
- Cleaning
- Dementia Knowledge
- Emotional Support
- First aid and safety
- Compassion
- Adaptability
- Good listening skills
- Multitasking abilities
- Written Communication
- Conflict resolution
- Approachable
- Non-smoker
- Housekeeping
- Active listener
- Adaptability
- Leadership
- Good listening skills
- Conflict resolution
- Approachable
- Non-smoker
- Housekeeping
- Active listener
- Adaptability
- Multitasking abilities
- Written Communication
- Approachable
- Non-smoker
- Housekeeping
- Active listener
- Adaptability
- Leadership
- Good listening skills
- Multitasking abilities
- Written Communication
- Conflict resolution
- Approachable
- Non-smoker
- Housekeeping
- Active listener
- Adaptability
- Leadership
- Good listening skills
- Multitasking abilities
- Written Communication
- Conflict resolution
- Approachable
- Non-smoker
- Housekeeping
- Active listener
- Adaptability
- Leadership
- Good listening skills
- Multitasking abilities
- Written Communication
- Conflict resolution
- Approachable
- Non-smoker
- Housekeeping
- Active listener
Certification
LEVEL-4 HCA/SUPPORT WORKER
LEVEL-4 HCA/SUPPORT WORKER
GRADUATED IN HOROWHENUA LEARNING CENTRE LEVIN LEVEL-4 HCA/SUPPORT WORKER
Timeline
MEDICAL RECPTIONIST
MID CENTRAL HEALTH DISTRICT EMERGENCY DEPARTMENT
10.2022 - Current
Health Care Assistant Emergency Department
MID-DISTRICT HEALTH BOARD PALMERSTON NORTH
09.2021 - Current
SUPPORT WORKER
HEALTHCARE NEW ZEALAND
03.2021 - 09.2021
Health Care Assistant
SUMMERSET BY THE RANGES
05.2017 - 05.2021
MEAT PROCESSOR
TURKS CHICKEN POULTRY
11.2015 - 05.2017
Real Estate Sales Agent
FILIPINO HOMES
06.2011 - 10.2015
LEVEL-4 HCA/SUPPORT WORKER
HCA-SUPPORT WORKER LEVEL-4 -
HOROWHENUA LEARNING CENTRE
CAREGIVER NC-2 GRADUATE - CAREGIVING
U.H.A CAREGIVER SCHOOL
BS-BIO FOR PHYSICAL THERAPY -
SOUTHWESTERN UNIVERSITY
High School Diploma -
ST. CATHERINES COLLEGE
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