GERRICA VO

Well-qualified in current position as Vice President, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities.

Focused individual brings diverse management skills and extensive background in wide range of guest experience functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiencies. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Leadership of the Premium Guest Executive team to ensure sales targets are achieved and the guest experience is delivered at a level that exceeds customer expectations.




• Proactive planning and implementation of business plans and the achievement of the department’s objectives.
• Leadership of sales targets and other financial and non-financial measures, ensuring accountability amongst all team members to monitor and achieve budgeted targets.




• End to end accountability for the local premium gaming segment revenue growth to meet business targets.
• Develop key business and commercial relationships with external and internal stakeholders to meet business and brand objectives.
• Responsible to make commercial decisions that align with business objectives and grow company EBITDA.
• Ensure competitor, customer and market analysis is incorporated into strategy development and guides tactical decision making.




• Develop and recommend strategies to achieve key KPIs, identify new players and retain and grow market share.
• Manage the issue of complimentary in accordance with authority levels and established procedures.
• Plan and execute events, promotions and incentives that drive increased levels of guest engagement and visitation.
• Work with internal stakeholders to review and evaluate the success of guest events and promotions providing recommendations for future improvements.




• Represent The Star Entertainment Group at functions, events, and promotions to ensure the guest experience is to the required standard.
• Ensure compliance with The Star Entertainment Group Code of Conduct, all internal policies and procedures and relevant statutory and regulatory requirements.

• ACHIEVER
• ADAPTABILITY
• ARRANGER
• RELATOR
• POSITIVITY