Gerry Coote
Sydney,NSW
Summary
Proven expertise in landscape maintenance and customer service, demonstrated through impactful work. Skilled in critical thinking and multitasking, I enhanced public spaces and client satisfaction. Achievements include improving service strategies and fostering team efficiency, showcasing a blend of technical proficiency and exceptional interpersonal abilities. Young Hardworking individual eager to add value to a workplace organization , traits that I posses as an individual that will contribute to and effective, professional and efficient workplace environment.
Overview
6
6
years of professional experience
Work History
Landscape /Maintenance Gardener
Haywards Landscape Services
02.2023 - Current
- Ensured safety and cleanliness of public spaces by removing debris, weeds, and litter from gardens and pathways.
- Contributed to team efficiency through punctual attendance and effective communication with supervisors.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced landscape aesthetics by executing regular maintenance tasks such as pruning, trimming, and mowing.
- Maintained tools and equipment in optimal working condition, ensuring safe and effective use in daily tasks.
Landscaper
Prestige Hedge Services Akl
05.2022 - 09.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Educated clients on proper plant care techniques, increasing satisfaction rates among customers.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Bartender Apprentice
Non Solo Pizza Auckland NZ
09.2022 - 02.2023
- Closed out cash register and prepared cashier report at close of business.
- Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
- Effectively handled cash transactions and maintained accurate records of sales throughout shifts.
- Supported fellow team members during high-volume periods, fostering a collaborative work environment.
- Enhanced customer experience by providing friendly and attentive service.
- Communicated effectively with kitchen staff to coordinate timely service of food orders at the bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
Cafe Worker
Hardware Cafe
06.2022 - 11.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
Arborist Apprentice
Vegetation Management Services
03.2019 - 01.2022
- Demonstrated adaptability by adjusting to various worksites and performing diverse tasks as needed during apprenticeship program.
- Completed thorough site evaluations before beginning work, ensuring accurate assessments of tree conditions and potential hazards.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly to ensure client satisfaction.
- Strengthened problem-solving skills by effectively assessing challenging situations involving complex tree structures or limited access areas.
- Enhanced customer satisfaction by providing professional arborist services and maintaining clear communication throughout the project.
Education
High School Diploma -
Otago Boys High School
Dunedin NZ 12-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Professional telephone demeanor
- Public safety awareness
- Time management
- Multitasking
Timeline
Landscape /Maintenance Gardener
Haywards Landscape Services
02.2023 - Current
Bartender Apprentice
Non Solo Pizza Auckland NZ
09.2022 - 02.2023
Cafe Worker
Hardware Cafe
06.2022 - 11.2022
Landscaper
Prestige Hedge Services Akl
05.2022 - 09.2023
Arborist Apprentice
Vegetation Management Services
03.2019 - 01.2022
High School Diploma -
Otago Boys High School
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