Tian Yu (Gerry) Gao
Sydney,Australia
Summary
I graduated from Macao University of Tourism which focus on the tourism and hospitality education. I have rich internship and full time working experience in 5 star hotel, Macao casinos. I am open to find a casual, part time or full time job. Wish you contact me if you are interested.
Overview
4
4
years of professional experience
Work History
Housekeeper
Galaxy Macao
04.2023 - 03.2024
- Keeping facilities and common areas clean and maintained.
- Vacuuming, sweeping, and mopping floors.
- Cleaning and stocking restrooms.
- Cleaning up spills with appropriate equipment.
- Notifying managers of necessary repairs.
- Collecting and disposing of trash.
- Assisting guests when necessary.
- Keeping the linen room stocked.
- Properly cleaning upholstered furniture.
Cashier
7-eleven
10.2022 - 03.2023
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals, cross-sell products, and introduce new ones
- Resolve customer complaints, guide them, and provide relevant information
- Bag items carefully
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Process returns and check to see if items are damaged
- Answer customers' questions and get a manager if answer doesn't solve the issue
- Bag, box, or wrap packages
- Provide excellent customer service to ensure satisfaction
Barista/Customer Service
Starbucks Macao
07.2021 - 09.2022
- Greet customers as they enter
- Give customers drink menus and answer their questions regarding ingredients
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
- Prepare beverages following recipes
- Serve beverages and prepared food, like cookies, pastries and muffins
- Receive and process payments (cash and credit cards)
- Keep the bar area clean
- Maintain stock of clean mugs and plates
- Check if brewing equipment operates properly and report any maintenance needs
- Comply with health and safety regulations
- Communicate customer feedback to managers and recommend new menu items
Gaming Service Associate
The Venetian Macao
01.2020 - 04.2021
- Investigating guest complaints with a positive and courteous approach
- Assist the Gaming Services Hosts to sign up new guests to the rewards program
- Greet and assist guests in the VIP rooms
- Supporting and assisting Premium Services leadership in overseeing the Premium Services Team and completing all people planning requirements
- Providing information to guests on all Casino activities, ensuring delivery is timely, effective, and efficient
- Always providing a positive and friendly environment for our guests
- Supporting and assisting the Premium Services leadership in monitoring, evaluating and modifying the quality and consistency of service
Education
BSc in Heritage Management -
Macao University of Tourism (UTM)
06.2021
High School Certificate/Diploma -
Shaanxi Dingbian High School
06.2017
Skills
- Excellent with Microsoft Office, Excel, PowerPoint, Word
- Google Email
- Photography
- Project Management
- House Keeping
Languages
Mandarin
Native or Bilingual
English
Full Professional
Japanese
Elementary
Cantonese
Professional Working
Self Evaluation
Work Ethic: Hardworking, responsible, good at active learning, enthusiastic about work and able to ensure project delivery in a limited time frame. Co-ordination: good cross-departmental collaboration and communication, strong team cooperation Personality: composure, confidence, optimism, patience, extrovert
Timeline
Housekeeper
Galaxy Macao
04.2023 - 03.2024
Cashier
7-eleven
10.2022 - 03.2023
Barista/Customer Service
Starbucks Macao
07.2021 - 09.2022
Gaming Service Associate
The Venetian Macao
01.2020 - 04.2021
BSc in Heritage Management -
Macao University of Tourism (UTM)
High School Certificate/Diploma -
Shaanxi Dingbian High School
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