Gerry Murphy
Brisbane,QLD
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
10
10
years of professional experience
Work History
Server
Four Seasons
Ko'olina, HI
10.2024 - 01.2025
- Trained/supported 6+ staff members on store operations, sales expectations and code of conduct
- Memorized and completed knowledge modules for over 50,000 products
- Help decrease waste margin by 10%,and beat year to date goal by 5%
- Explained menu items, describing ingredients and cooking methods upon request.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Addressed complaints to kitchen staff and served replacement items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Store Manager
Leigh Sawmill
Leigh, NZ
12.2023 - 10.2024
- Ensured all food was stored properly in accordance with safety regulations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Ensured proper storage of food items at correct temperature according to health code standards.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Managed purchasing of supplies and ingredients for normal operations and special events.
Manager
Red Rooster Victoria Point
Alexandra Hills, QLD
01.2015 - 10.2023
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Provided leadership during times of organizational change or crisis situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained work area and kept cash drawer organized.
- Processed credit card payments and gave counter slips to customers for signatures.
- Processed payments, gave change and issued receipts for orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
- Processed refunds and exchanges according to company policy.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
Education
Pacific Studies & Performing Arts - Performing Arts
Pacific Institute of Performing Arts
Auckland, 10-2014
Skills
- Table resetting
- Hostess support
- Team member support
- Order delivery practices
- Food inspection
- Memory retention
- Task prioritization
- High volume dining
- Multitasking and organization
- Team collaboration
- Guest seating
- Supply restocking
- Performance improvement
- Food delivery
- Customer service
- Cash handling
- Shift management
References
Upon Request
References
References available upon request.
Timeline
Server
Four Seasons
10.2024 - 01.2025
Store Manager
Leigh Sawmill
12.2023 - 10.2024
Manager
Red Rooster Victoria Point
01.2015 - 10.2023
Pacific Studies & Performing Arts - Performing Arts
Pacific Institute of Performing Arts
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