Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ghada Zeinneddine

Barista
Mascot

Summary

Customer-focused barista with 8 years of experience working in coffee houses serving high-quality espresso and brewed coffee. Reliable team leader with a friendly, positive demeanor, who enjoys interacting with customers.

Overview

7
7
years of professional experience

Work History

Barista

Shishabella
01.2017 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Used POS system to accurately enter orders and process payments.

Manager

Shishabella
01.2017 - 02.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Certificate - Floristry

Tafe

CERTIFICATE OF ATTENDANCE - BARISTA & COFFEE ART

COFFEE SCHOOL
08.2024

Skills

    Opening and closing duties

    POS Systems

    Team Player

    Exceptional customer service

    Safe Food Handling

    Team Leadership

    Coffee expertise

    Time Management

    Teamwork and Collaboration

    Multitasking Abilities

Timeline

Barista

Shishabella
01.2017 - 03.2024

Manager

Shishabella
01.2017 - 02.2024

Certificate - Floristry

Tafe

CERTIFICATE OF ATTENDANCE - BARISTA & COFFEE ART

COFFEE SCHOOL

Similar Profiles

CREATE PROFILE
Ghada ZeinneddineBarista