Ghadah Jasim
Liverpool,NSW
Summary
I am a diligent professional with excellent multitasking, organizational, and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue, and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols, and adaptable to new processes and procedures. Customer Service Cashier with a background in fast-paced retail environments. I am known for offering consistent, friendly service to all customers, while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution, and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas, and optimizing workflow efficiency. My utmost priority is making sure that my work is top-tier and efficient. I am devoted to making work my utmost priority, and getting results for the company I will be working with.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
El Jannnah
Sydney , Nsw
05.2021 - Current
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Addressed customer questions and concerns regarding products and services.
- Answered phone calls to assist customers with questions and orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed credit card transactions accurately and efficiently.
- Bussed tables as needed during peak hours.
- Assisted other wait staff members in times of heavy customer traffic.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated daily specials to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Maintained cleanliness and presentation of stock room and production floor.
- Provided excellent customer service by helping customers locate items they were looking for.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Greeted customers and provided menus.
- Cleaned up spills promptly using appropriate cleaning solutions.
- Sanitized all surfaces with appropriate cleaning products.
Administrative Clerk
Ann Rita
Sydney , Nsw
08.2024 - 02.2025
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Maintained records and personnel files to drive administration and office support.
- Entered data into various software programs with high accuracy.
- Assisted with the preparation of presentations for meetings, conferences and other events.
- Coordinated the maintenance of office equipment and facilities.
- Reviewed all invoices for accuracy prior to processing payment requests.
- The capability of preparing and billing invoices with adequate information provided.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Answered inquiries from customers regarding services or products offered by the company.
Education
High School Diploma -
Liverpool Girls High School
Liverpool, NSWSkills
- Cash handling
- Customer service
- Conflict resolution
- Product knowledge
- Team building
- Time management
- Sales promotion
- Effective communication
- Attention to detail
- Problem solving
- Feedback collection
- Analytical and critical thinking
- Organizational skills
- Task prioritization
- Flexible and adaptable
- Problem resolution
- Verbal communication
- Employee training
Languages
arabic
Native/ Bilingual
Affiliations
- I have worked with my relatives company, which has given me the experience and capability to work with administration
- This experience has also given me the opportunity to take numerous professional calls, by which I was able to demonstrate my professionalism and adequate support via calls, emails, and messages
Timeline
Administrative Clerk
Ann Rita
08.2024 - 02.2025
Customer Service Cashier
El Jannnah
05.2021 - Current
High School Diploma -
Liverpool Girls High School
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